Customer Care Co-Ordinator - New Build Housing

Approach Personnel Ltd; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing service provider in the East Midlands is seeking a proactive Customer Care Coordinator. The role involves addressing customer queries, coordinating appointments, and managing complaints effectively. The ideal candidate has experience in housing, excellent problem-solving abilities, and a professional demeanor. This position offers competitive benefits including 26 days annual leave, private medical insurance, and performance-based bonuses.

Benefits

26 Days annual leave + Bank holidays

Private medical insurance

Life Assurance

Bonus based on performance KPI's

Qualifications

• Background in housing and experience raising maintenance logs.
• Bubbly personality with a professional outlook.
• Desire to help others and manage customer complaints.

Responsibilities

• Coordinate appointments for Customer Care Technicians.
• Update and maintain defect records accurately.
• Manage communication and resolve complaints efficiently.

Skills

Excellent problem-solving skills

Ability to develop strong relationships

Professional outlook

Strong work ethic

Thick-skinned for dealing with complaints

Job description

Overview

Have you got a background in New Build Housing Customer Service?

Are you looking to work for a company who cares for their employees?

Approach Personnel are delighted to be working in partnership with a 5* new build housing developer who are seeking a reliable and proactive Customer Care Coordinator to address queries and provide exceptional customer service. The chosen candidate will be responsible for handling communication, resolving complaints, and coordinating appointments for technicians and trades. The role involves maintaining accurate records and managing costs efficiently. This position requires excellent problem-solving skills and the ability to develop strong relationships.

What’s in it for you?

• 26 Days annual leave + Bank holidays
• Private medical insurance
• Life Assurance
• Bonus based on performance KPI's

What we are looking for?

• An individual who has a background in housing and has experience raising maintenance logs
• A bubbly personality and professional outlook to work
• A strong work ethic with a want to help others
• A thick skinned individual who can effortlessly deal with complaints and difficult customer queries

Key Responsibilities

• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.
• Update and maintain defect records accurately.
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.
• Manage all communication and resolve validated complaints efficiently, seeking direction when necessary.

SO IF THIS IS YOU, WHY NOT APPLY NOW