Customer Care Assistant - Leeds

TG Arla; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading dairy cooperative in the United Kingdom is seeking a Customer Care Assistant to support customers with inquiries and enhance their experience. The position involves processing customer requests, maintaining accurate records, and liaising with various teams. Ideal candidates will have a vocational education and strong communication skills. The role offers a competitive salary, hybrid working options, and a collaborative work environment.

Benefits

Competitive salary

26 days holiday & Bank holidays

Hybrid working (2 days per week from home)

Pension contribution matched up to 6%

4 x annual salary life assurance

Training and development opportunities

Flexible benefits including a reward gateway

Cheese hamper at Christmas

Qualifications

• 0–2 years’ experience (entry-level friendly).
• Comfortable using databases and digital administration.

Responsibilities

• Process customer questions and requests accurately.
• Draft customer care reports and correspondence.
• Answer enquiries on product availability and pricing.
• Liaise with production, warehouse, transport, and distribution.
• Maintain up-to-date customer records and communications.

Skills

Customer-focused communication

Problem-solving

Detail-oriented

Organization

Database/CRM proficiency

Education

Vocational/technical education or equivalent

Tools

CRM tools

BI tools

Job description

How You Will Make an Impact

As a Customer Care Assistant, you will support UK consumers and customers with queries about Arla’s product range, responding promptly and professionally while working closely with our Marketing, Brand and QHES teams. You’ll keep records up to date, track orders and deliveries digitally, and ensure our communications are accurate, timely and on-brand.

• Process customer questions and requests accurately and on time
• Draft customer care reports and correspondence; compile and report key statistics
• Answer enquiries on product availability, pricing, delivery times and order status
• Liaise with production, warehouse, transport and distribution to resolve issues and complaints
• Maintain up-to-date customer records and trigger relevant communications using digital data

This role sits within the Customer Care team, reporting to the Customer Care Team Leader, and collaborates closely with Brand, Marketing and QHES.

What Will Make You Successful

You will have a vocational/technical education or equivalent with 0–2 years’ experience (entry-level friendly). You’re comfortable using databases/CRM and BI tools, pick up new systems quickly, and communicate clearly in writing and speech while maintaining accurate administration and reporting. You’ll be a customer-focused communicator—empathetic, clear, and timely—detail-oriented and organized, able to manage multiple queries and priorities, and a proactive problem-solver who collaborates to resolve issues and improve processes. You’ll work closely with a welcoming team, experience a steep learning curve with strong support, and have opportunities to build skills across customer service and marketing collaboration.

What Do We Offer?

• Competitive salary (salary discussed at application stage)
• 26 days holiday & Bank holidays
• Hybrid working (2 days per week from home)
• Pension contribution matched up to 6%
• 4 x annual salary life assurance
• People agenda commitment to training and development (internal & external )
• Flexible Benefits- buy up to 5 days annual leave, reward gateway scheme- discounts with various retailers via my benefit platform.
• Most importantly - cheese hamper at Christmas

At Arla, we’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious household-favourite brands in a way that makes things better for our customers, the farmers who own us, and the whole world.

Would You Like to Join Us?

If you want to deliver excellent customer experiences and be part of a supportive team, please apply as soon as possible as we review applications on a continuous basis and will close the recruitment once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We are a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.