Customer Care Assistant

McDonald’s; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

A fast-food restaurant chain is seeking a Customer Care Assistant to enhance customer experiences in dining areas. Responsibilities include providing accurate service, following safety and hygiene procedures, and supporting a positive team environment. Ideal candidates are friendly, energetic, and possess strong communication skills. The role offers benefits like holiday pay and employee discounts, with opportunities for career growth.

Benefits

Holiday pay

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy in a fast-moving environment.
• Genuine smile, enthusiasm, and ability to connect with customers.

Responsibilities

• Provide friendly, fast and accurate service.
• Complete tasks in line with training and company guidelines.
• Follow workplace safety and hygiene procedures.

Skills

Friendly, welcoming and helpful behaviour

Strong communication

Active listening

Job description

Overview

Join us and you'll become part of a team that works together to provide the best customer experience. As a Customer Care Assistant, you'll work in the dining areas looking after our customers' needs and strive to deliver the highest standards of quality, service and cleanliness in the restaurant.

Responsibilities

• Provide friendly, fast and accurate service.
• Complete tasks and activities in line with training, company guidelines and management direction.
• Follow all workplace safety, security and food hygiene procedures.
• Treat all customers and colleagues with courtesy and respect, working as a supportive team member.
• Support overall wellbeing with access to counselling, mental health support, life management, medical guidance, and helpful resources.

Recruitment Support

Olivia is our friendly virtual assistant designed to support you through the application process 24/7. Olivia can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates to help make the process smoother. Note: Olivia cannot make hiring decisions.

Eligibility to Work

Before employment, we verify eligibility to work in the UK & Ireland. Acceptable documents include original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates where applicable). Only original documents will be accepted.

Interview Process

The interview is a vital part of our hiring process to understand the candidate’s values, attitudes and potential fit. Questions may focus on teamwork, communication and how you deliver a great customer and colleague experience.

Career Prospects

Our employees tend to stay with McDonald’s because it’s a fun, sociable and flexible place to work with opportunities to progress. Many managers and franchisees started as crew members. We offer award-winning learning, nationally-recognised qualifications, comprehensive benefits and a clear career path.

Requirements & Qualities

Friendly, welcoming and helpful behaviour; strong communication and active listening; the ability to maintain high energy in a fast-moving environment; a genuine smile, enthusiasm and the ability to connect with customers.

Company Values

McDonald’s is built on Serve, Inclusion, Integrity, Community and Family. We are committed to a safe, respectful and inclusive workplace, quality jobs, and open opportunity for all.

Benefits & Pay

Benefits include holiday pay, service awards, meal allowance, employee discounts, and more. Some roles offer Premium Shift pay for overnight hours. All team members earn above the national minimum wage; additional holiday and sick pay and discounts at many retailers may apply.

Additional Information

Shifts vary by location; many restaurants operate 24 hours. Uniforms are provided. McDonald’s encourages internal promotion. Some interview slots may be rearranged with Olivia’s assistance if needed.

Wider Sustainability

McDonald’s is taking steps toward a more sustainable business and future, including initiatives like net-zero restaurant projects.