Customer Care Agent

Davies Resourcing; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic client company in Portsmouth is seeking a Customer Care Agent to deliver outstanding customer service. In this role, you will manage inbound and outbound calls, resolving queries and managing payment arrangements for customers in financial difficulty. The ideal candidate will possess excellent communication skills, prior experience in customer service, and a strong ability to maintain detailed records and achieve performance targets. This position offers a vital opportunity to contribute to customer success in a supportive environment.

Qualifications

• Experience in a customer service or collections environment preferred.
• Understanding of CCA, SOGA, and FCA regulations is desirable.

Responsibilities

• Deliver accurate and professional customer service across all interactions.
• Handle inbound and outbound calls, including queries and complaints.
• Manage payment arrangements and customer expectations.

Skills

Excellent verbal and written communication skills

Computer literacy

Problem-solving skills

Ability to work under pressure

Flexible approach

Job description

Overview

About the Role We are looking for a Customer Care Agent to join my client\'s dynamic team dedicated to delivering excellent customer outcomes. In this role, you will handle inbound and outbound calls, resolve queries, manage payment plans, and provide empathetic support to customers in financial difficulty.

What You’ll Do

• Deliver accurate and professional customer service across all interactions.
• Handle inbound and outbound calls, including queries, complaints, and payment arrangements.
• Manage arrears and repossessions on Hire Purchase agreements.
• Ensure compliance with company policies and regulatory standards.
• Maintain detailed records and manage customer expectations effectively.
• Achieve agreed performance targets and objectives.

What We’re Looking For

• Excellent verbal and written communication skills.
• Computer literacy and ability to learn new systems quickly.
• Previous experience in customer service or collections environment.
• Problem-solving skills and ability to work under pressure.
• Understanding of CCA, SOGA, and FCA regulations (desirable).
• Flexible approach and commitment to continuous improvement.