Customer Care Advisor: Live Chat & Phone Support Pro

CVS Group Plc; Diss; On-site; GBP 40,000 - 60,000; Full time

Job summary

A pet care company located in Diss is seeking a Full-time Customer Care Advisor to join their team. In this role, you will be responsible for managing customer queries and orders efficiently through phone calls and live chats. Successful candidates will demonstrate excellent communication skills and a passion for engaging with customers. This position offers the opportunity to contribute to enhancing customer journeys through effective service delivery.

Qualifications

• Demonstrate high level of service, both written and verbal.
• Ability to efficiently resolve customer issues.
• Experience in handling back-to-back customer calls or live chats.

Responsibilities

• Answer customer queries via phone calls and live chats.
• Strive for excellence in customer service.
• Record details of enquiries and feedback for improvement.

Skills

Communication skills

Customer engagement

Active listening

Job description

A pet care company located in Diss is seeking a Full-time Customer Care Advisor to join their team. In this role, you will be responsible for managing customer queries and orders efficiently through phone calls and live chats. Successful candidates will demonstrate excellent communication skills and a passion for engaging with customers. This position offers the opportunity to contribute to enhancing customer journeys through effective service delivery.