Customer Care Advisor - French Speaking

Vans; Nottingham; Hybrid; GBP 26,000; Full time

Job summary

A leading global lifestyle brand in Nottingham is seeking a fluent French-speaking Customer Care Advisor. The role involves delivering exceptional service via email, telephone, and online chat to enhance the customer shopping experience. The ideal candidate should have strong communication skills, a customer-focused mindset, and flexibility to adapt to business needs. The position offers a hybrid working model and a comprehensive range of employee benefits.

Benefits

50% employee discount on all VF brands

Subsidised canteen and break areas

Health Shield membership

Employee Assistance Program

25 days holiday plus bank holidays

12% contributory smart pension scheme

Cycle to work scheme

Free secure onsite parking

Qualifications

• Fluent in verbal and written French and English.
• Customer focused to achieve the best results for customers.
• Flexible to meet changing business needs.

Responsibilities

• Communicate with customers via telephone, email, and online chat.
• Build rapport with customers to assist with enquiries.
• Discuss new products and manage multiple tasks.
• Identify and implement process improvements.
• Update systems and collaborate with teams for better service.

Skills

Fluent in French

Fluent in English

Customer focused

Flexible

Job description

Overview

VF Corporation is looking for an outstanding Customer Care Advisor fluent in French to join our Customer Service Team in Nottingham.

Salary: £25,500

Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: NG2 Business Park, Nottingham (must live within commutable distance)

Role

Let’s talk about the role

If you are fluent in verbal and written French and English this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers.

As a Customer Care Advisor you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.

How You Will Make a Difference

You will be delivering an unbeatable service to our Customers, being responsible for:

• Communicating with customers by telephone, email and online to provide outstanding service
• Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries
• Discussing new products and managing multiple tasks to promptly resolve customer queries
• Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
• Updating our systems and working with marketing, retail and other teams to further improve customer service and satisfaction

Skills to Success

• Fluent in French and English, able to communicate both verbally and in writing in a clear and concise manner
• Customer focused to achieve the best results for your customers and the business
• Flexible to meet the changing needs and varying deadlines of our business

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• 50% employee discount on all VF brands both in store and online
• Subsidised canteen and break out areas offering complimentary hot drinks
• Health Shield membership and access to numerous health and wellbeing initiatives
• Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
• 12% contributory smart pension scheme (8% on us, 4% from you)
• Cycle to work scheme
• Free secure onsite parking and discounts with local public transport

Equal Opportunity

Free to Be, Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

If you like what you have read and want to join our team then we would like to hear from you.