Customer Care Advisor

Auctoro Recruitment; Warwick; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Advisor to enhance customer service within a well-known organization in Warwick. The successful candidate will manage customer queries, process orders, and maintain communication with internal teams. Qualifications include GCSEs and experience in customer-facing roles, with a strong focus on problem-solving and service excellence.

Qualifications

• Solid and demonstrable experience in customer facing roles.
• Prepared to learn new skills.
• Outgoing and confident.

Responsibilities

• Be the initial point of contact for product-related queries.
• Take full ownership of an account base and process orders accurately.
• Maintain excellent communications with customers on query resolution.

Skills

Customer Focused

Problem-solving

Communication

Time Management

Education

GCSEs, O Levels

Tools

SAP

Microsoft Excel

Microsoft Word

CRM systems

Job description

Overview

We are working with an extremely well-known, European leading organisation on the lookout for a Customer Care Advisor to join their team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.

Responsibilities

• To be the initial point of contact for queries coming into the Customer Care Team, with a particular focus on product related queries (including identification, product codes & compatibility), fulfilling requests for brochures, datasheets and general product information, order queries, completing product registrations, checking customer records on the system, acting as a triage function, being proactive in using all company systems
• To take full ownership of an account base, ensuring that orders are processed accurately and in a timely manner, handling availability and pricing enquiries, identifying and resolving issues, supporting the customer with delivery issues, and keeping records accurate
• Maintain excellent communications with customers on query resolution, escalating issues as required to the Customer Care Team Leader
• To be able to handle multiple queries at any given time via different platforms, such as telephone, ticket-based email system and SAP
• To drive a customer focused approach across all activities and ensure the Customer Support Team is a centre of excellence, maintaining outstanding customer service both internally and externally by putting the customer at the heart of everything you do
• Working closely with both internal teams and external partners to ensure all investigations are dealt with quickly and efficiently
• Drive and contribute to continuous improvement within the business

Qualifications

• Good standard of general education i.e. GCSEs, O Levels
• Solid and demonstrable experience in customer facing roles
• Previous experience of problem-solving methodologies
• Prepared to learn new skills
• SAP experience
• Excellent IT knowledge (Excel, Word, Outlook, databases, CRM)
• Ability to work independently or as part of a team
• Customer Focused
• Ability to communicate with a wide range of people, both internally and externally, both written and verbally
• An obsession for delivering customer service excellence and enhancing the company brand image
• Outgoing and confident
• Comfortable working in a fast-paced environment
• Good knowledge of Microsoft Office including Excel and Word

By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent