Customer Care Advisor

Michael Page Legal; Hull and East Yorkshire; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable legal services company in Hull is seeking a Customer Care Advisor to assist clients in the remortgage department. The role offers a starting salary of £24,000 with additional monthly bonuses and full training. Ideal candidates will have prior customer service experience, a confident communication style, and the ability to manage a high volume of inquiries. Enjoy a vibrant team atmosphere with opportunities for career progression, hybrid working, and no weekend shifts.

Benefits

Monthly bonuses

Reputable business in legal sector

Structured career path

Sponsorship of legal qualifications

Regular socials and incentives

Qualifications

• Previous customer service experience preferred from retail or hospitality.
• Excellent communication skills are necessary.
• Ability to work in a fast-paced environment with good organizational skills.

Responsibilities

• Assist clients with remortgage transactions and provide support.
• Chase required documents and update the case management system.
• Liaise with banks and third parties to ensure seamless process.

Skills

Customer service experience

Confident telephone manner

Attention to detail

Team player

Ability to handle a high volume caseload

Job description

Overview

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction. You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance. The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system. There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process. If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• A confident telephone manner with excellent communication skills
• Able to work in a fast paced environment and the ability to prioritise a high volume caseload
• Passionate about helping and supporting customers
• Good attention to detail and organisation
• An excellent team player

Job Offer

Salary of £24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview