Customer Care Advisor

Adecco; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading housing group in the UK is seeking a Customer Care Advisor to provide exceptional support to customers through various communication channels. Responsibilities include managing customer inquiries, ensuring positive resolutions, and collaborating with internal teams. Ideal candidates will possess strong active listening, empathy, and technical skills. This permanent position offers a salary of £25,509 per annum and encourages applicants from diverse backgrounds. Join the team and make a meaningful impact in the community.

Qualifications

• Passion for progress and people.
• Resilient mindset for exceptional results.
• Calm and patient under pressure.
• Proven experience delivering customer service.

Responsibilities

• Own customer inquiries and ensure smooth resolutions.
• Provide quality service that builds trust.
• Collaborate with teams for a seamless experience.
• Identify opportunities for process improvement.
• Handle disputes with empathy.
• Maintain accurate records.

Skills

Active listening skills

Empathy

Interpersonal skills

Technical competence in IT systems

Proactive workload management

Flexibility for shifts

Job description

Join Our Team as a Customer Care Advisor!

Are you passionate about helping others and making a difference in your community? For over 50 years, our client has been a leading housing group in the UK, dedicated to managing and building homes for over 100,000 customers. They are looking for a vibrant and dedicated Customer Care Advisor to join the Housing Services team!

Role Purpose:

As a Customer Care Advisor, your mission will be to provide exceptional support to customers. Whether through phone, email, or web chat, you'll be the friendly voice that listens, understands, and assists customers, ensuring they feel valued in every interaction.

Key Responsibilities:

• Own the Customer Journey: Take personal ownership of customer inquiries across various service areas, ensuring smooth and positive resolutions every time.
• Deliver with Excellence: Cultivate a culture of getting it right the first time by consistently providing quality service that builds trust and loyalty.
• Collaborate for Success: Work closely with internal teams and external partners to create a seamless experience, ensuring customers feel informed, secure, and supported.
• Innovate and Improve: Identify opportunities to enhance processes, tools, and scripts for continuous improvement and greater efficiency.
• Form Positive Relationships: Build meaningful connections with customers and colleagues, ensuring every interaction reflects our values of respect, care, and progress.
• Communicate Proactively: Keep customers and third parties informed through timely and thoughtful outreach, updating them on progress or seeking clarity to move things forward effectively.
• Be the Trusted Partner: Handle disputes with empathy and professionalism, partnering with third parties to find fair and respectful resolutions.
• Champion Accurate Data: Maintain meticulous records in our systems, ensuring all information is accurate and up to date.

What You Bring to the Team:

• A passion for progress and people, embodying the commitments as a respectful challenger and caring contributor.
• A resilient mindset with a drive to deliver exceptional results.
• Outstanding active listening skills combined with empathy and adaptability.
• A calm and patient approach, even under pressure.
• Strong interpersonal skills to build rapport with both customers and colleagues.
• Proactive workload management and prioritisation skills.
• Technical competence to navigate multiple IT systems confidently.
• Proven experience in delivering memorable customer service.
• Flexibility to work shifts between 8 am and 8 pm, including occasional Saturday mornings.

Why Join?

By living the core values of respect, care, and growth, you'll play a crucial role in delivering the customer commitments. You'll ensure every customer feels:

• Safe and Secure: Providing clear and reliable support.
• Informed and Confident: Trusting us to do the right thing.
• Understood and Supported: Through your empathy and problem-solving.
• Valued and Respected: In every interaction.

Together, we can create a culture of care and progress, where every colleague is empowered to challenge, contribute, and improve, making a lasting impact on our customers and community.

Contract Type: Permanent
Salary: £25,509 per annum

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

If you're ready to make a meaningful impact and join a team that truly cares, we'd love to hear from you! Apply today and embark on a rewarding journey with us!