Customer Care Adviser - Spanish & English

Team Jobs - Commercial; London; Hybrid; GBP 26,000; Full time

Job summary

A leading customer service provider in London is seeking a Customer Care Adviser fluent in Spanish and English. You will handle customer queries via phone and email, providing excellent service and support in a fast-paced environment. The ideal candidate has experience in customer care and a professional telephone manner. This role offers a fun team culture and career development opportunities.

Benefits

Pension scheme with Standard Life

Life insurance

Discounts on gyms and tech

Rewards and recognition schemes

Apprenticeship qualifications

Qualifications

• Fluent in Spanish & English - written and spoken.
• Experience in a fast-paced customer care or contact centre environment.
• Confident and professional telephone manner.

Responsibilities

• Respond to customer queries via phone and email.
• Process orders and provide advice on products.
• Troubleshoot issues and find solutions.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Confident telephone manner

Team-oriented attitude

Job description

Overview

Customer Care Adviser - Spanish & English

Location: Canary Wharf, London

Salary: £25,584 per year (Temp to Perm)

Hours: 40 per week, 5 days between Mon-Sun, shifts between 8:00am - 10:00pm (Hybrid)

About the Role

We are looking for an energetic, Spanish & English-speaking Customer Care Adviser to join a dynamic team at Canary Wharf.

You will be the first point of contact for our customers, handling calls, emails and queries with professionalism, positivity, and a smile in your voice. This is a great opportunity to work with a well-known international brand in a supportive and sociable environment.

What You will Do

• Respond to customer queries via phone and email, delivering excellent service
• Process orders and provide advice on products, including upselling where appropriate
• Troubleshoot issues and find solutions for customers
• Carry out administrative tasks as part of the customer journey
• Contribute to a positive, team-focused working environment

What We are Looking For

• Fluent in Spanish & English - written and spoken
• Experience in a fast-paced customer care or contact centre environment
• Confident and professional telephone manner
• Friendly, team-oriented attitude with a passion for customer service
• Able to manage your workload, stay proactive, and work independently when needed

Why Join Us?

• Fun and sociable team culture
• Pension scheme with Standard Life
• Life insurance
• Discounts on gyms, eye tests, tech, and cycle to work scheme
• Rewards and recognition with vouchers and incentives
• Apprenticeship qualifications and career development opportunities
• Recommend-a-friend scheme (£500 reward)

Training & Support

You will receive full training on our systems, processes, GDPR and customer service skills - plus ongoing support to help you thrive in your role.

Ready to join a global business with great people and real career opportunities?

Apply today and let\'s get started!

INDCP