Customer Assistant Representative - Runcorn

We're Enterprise Mobility; Birkenhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premium car rental company in Birkenhead is seeking a Customer Assistant Representative to deliver exceptional service to customers renting high-end vehicles. The role involves assisting customers in person and over the phone, providing administrative support, and maintaining vehicle standards. Candidates should possess strong communication skills, a friendly attitude, and flexibility for various shifts. A full UK driving license is required.

Qualifications

• Previous experience in customer service or retail.
• Must be over 21 years of age for insurance purposes.
• Must have a full manual UK driving license.
• No drug or alcohol-related offences in the last five years.

Responsibilities

• Deliver outstanding customer service to customers.
• Handle customer inquiries both in-person and over the phone.
• Support administrative tasks to ensure smooth operations.
• Maintain vehicles to a high standard and ensure safety.
• Inspect and record any vehicle defects upon delivery.

Skills

Excellent communication and interpersonal skills

Customer-focused attitude

Strong attention to detail

Ability to multitask

Strong work ethic and positive attitude

Flexibility for various shifts

Job description

Job Overview

We're looking for passionate, customer-focused individuals to join our Exotic Car Division in the Runcorn area. This is an exciting opportunity to represent a premium brand and deliver exceptional service to customers renting high-end vehicles for their travel needs. As a Customer Assistant Representative, you will be the face of our brand, ensuring every customer interaction is smooth, professional, and memorable. You'll assist customers both in person and over the phone, while also providing essential administrative support. This is an exciting opportunity to join a new and growing division of the business, with real potential for career progression. The role requires flexibility, with shifts available across seven days a week between 8am-6pm. You'll be contracted for 45 hours per week, working on a rotating shift pattern that includes weekends. Flexibility with working days and times is essential to meet business needs, and occasional overnight stays may be required due to the geographical area covered. If you thrive in a fast-paced environment and have a natural flair for building relationships, we want to hear from you!

Responsibilities

• Deliver outstanding customer service to internal and external customers
• Handle customer inquiries via phone and face-to-face interactions
• Support administrative tasks to ensure smooth operations
• Maintain attention to detail and accuracy in all processes
• Represent the brand professionally at all times
• Drive vehicles up to and including 7.5 tonnes and ensure they are well maintained, damage free and safe to drive
• Deliver and collect a variety of vehicles in keeping with the category of your licence entitlement; inspect and assist in ensuring vehicles are kept to an exceptionally high standard to provide outstanding customer satisfaction
• Inspect all vehicles upon delivery and collection to ensure that any defects or damage is recorded, agreed, and signed for by the customer, whilst maintaining a strong relationship with the customer
• Secure company assets and premises at times, for example rental branch location, fuel card, etc
• Record and store expenses whilst working away
• Complete all necessary handover documents via Launchpad/tablet technology or paperwork, such as rental check sheets, mitigation/legal forms etc ensuring that all details are correct and accurate
• Take reasonable care of your own health and safety, and to take reasonable care not to put other people – fellow employees, members of the public – at risk by what you do or don't do in the course of your work

Qualifications

• Excellent communication and interpersonal skills, with a friendly and customer-focused attitude
• Previous experience in customer service or retail
• Strong attention to detail and the ability to multitask in a busy environment
• Strong work ethic and positive attitude
• The flexibility to work a variety of shifts, including evenings and weekends
• You must be over 21 years of age for insurance purposes
• You must have a full manual UK driving licence
• No drug or alcohol related offence within the last five years is permitted

Additional Information

• Please let us know about any accommodations you may need to participate in the recruitment process