Customer Assistant - Instore Bakery - Westwood Cross

Marks and Spencer; Broadstairs; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading retailer in Broadstairs is seeking a Customer Assistant for their Bakery section. This role involves promoting bakery products, delivering excellent customer service, and utilizing digital tools. Candidates should be passionate about baking, possess good communication skills, and be adaptable to changes in the work environment. Join us to contribute to an inclusive team and enhance customer experiences.

Qualifications

• Ability to promote products and maintain high customer service standards.
• Digital confidence and ability to use digital tools like the Sparks App.
• Flexibility to work across various store areas.

Responsibilities

• Serve customers efficiently on the shop floor.
• Maintain store cleanliness and stock shelves.
• Engage proactively with customers to understand their needs.

Skills

Customer service

Attention to detail

Digital capability

Adaptability

Job description

All the details

Work Pattern

• Sun 07:00-10:00
• Mon 06:00-09:00
• Tues 06:00-09:00
• Wed 06:00-09:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and therefore we cannot consider applications from anyone under the age of 18. This is to comply with health and safety legislation and to ensure our colleagues' safety in the workplace.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll promote our delicious baked goods. We're looking for passionate individuals who love baking and understand bakery products to bring fresh ideas every day.

As a brand ambassador, you'll recommend our bakery products and provide remarkable service to make our customers feel valued every time they shop with us.

• At M&S, our customers expect prompt service; you'll be prepared to work hard and go above and beyond daily.
• Digital confidence is essential. You will use digital tools like the Sparks App to enhance customer experience and ensure they receive the products they want.
• Efficiency and high standards in food safety and hygiene are crucial. You'll work hard to maintain these standards daily.
• Being a team player is vital. You will contribute to creating an inclusive store environment, supporting colleagues and customers.
• Flexibility is key. You should be able to work effectively across various store areas, adapting to changing demands seamlessly.

Are you ready to apply? Take your marks and get started.

Purpose

To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks and promote our products. As the face of the business, you will be the voice of our customers, helping us improve continually.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Maintain store cleanliness and ensure shelves are stocked
• Monitor and achieve daily sales targets, promotions, and selling opportunities
• Engage proactively with customers to understand their needs, make recommendations, and deliver remarkable service
• Develop product knowledge to effectively sell and recommend our offerings
• Receive training to utilize digital tools and communication channels effectively

Key Capabilities

• High customer service standards
• Attention to detail and commitment to quality
• Open to feedback and proactive in seeking improvement
• Effective workload planning and management
• Strong communication skills
• Adaptability to change
• Ability to build positive relationships through good listening skills
• Digital capability

Everyone’s Welcome

M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital future. We are revolutionizing our work and offering exciting opportunities. Join us to make an immediate impact.

We promote inclusion, diversity, and equal opportunities. We welcome flexible working arrangements. If you need reasonable adjustments during recruitment, please share your requirements with us. We will do our best to meet your needs and ensure a fair process.