Customer Assistant - InStore Bakery - Grand Junction Crewe RP

Marks and Spencer; Crewe; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known bakery retailer in Crewe is seeking a passionate Customer Assistant for their Bakery section. You will deliver excellent customer service, ensure the store is well-presented, and proactively engage with customers. This role requires an aptitude for teamwork and a commitment to high-quality service in a fast-paced environment. The ideal candidate holds a love for baking, and has strong communication skills.

Qualifications

• Passion for baking and bakery products.
• Ability to deliver high-quality customer service.
• Accountability for managing own workload.

Responsibilities

• Serve customers effectively on the shop floor.
• Keep shelves stocked and the store clean.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who's ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work Pattern

• Week 1: Tuesday 15:00-21:30; Wednesday 15:00-21:30; Thursday 15:00-21:30; Friday 15:00-21:30; Saturday 15:00-21:30
• Week 2: Monday 15:00-21:30; Tuesday 15:00-21:30; Wednesday 15:00-21:30; Thursday 15:00-21:30; Friday 15:00-21:30

This job role involves working with specialist cutting equipmentand this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.