Customer Assistant - Hospitality - Chiswick Simply Food

Marks and Spencer; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in London is seeking a Customer Assistant to join the Bakery, Chicken Hot Hold, and Barista Coffee section. This role focuses on providing excellent customer service and ensuring a tidy store. Candidates must have strong communication skills and a good level of digital capability. Flexibility in working hours, including weekends, is essential.

Qualifications

• Availability to work 22nd/23rd/24th December.
• 18 years or older due to working with specialist equipment.
• Flexibility to work across various areas of the store.

Responsibilities

• Serve our customers efficiently on the shop floor.
• Keep the store clean and tidy, ensuring product availability.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Bakery, Chicken Hot Hold and Barista Coffee section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who's ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait; you'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role, maintaining high standards in food safety and hygiene consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is vital; you should be confident to work effectively across various areas of the store, adapting to changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Who we are looking for

• Availability to work 22nd/23rd/24th December when applying
• 18 years or older due to working with specialist cutting equipment (Under 18 disclaimer)
• Flexibility to work across various areas of the store
• Willingness to work weekend shifts as part of the pattern
• Strong team player with a positive, inclusive attitude

Compensation and Hours

Vacancies available: working AM/Core and late night shifts between 4am–11pm six days a week, with 7am–7pm on Sundays. Weekend work is compulsory; final pattern discussed at interview. Note: £3.00 p/h unsocial premium is added for hours worked between 22:00–06:00.

Everyone's Welcome

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.