Customer Assistant - Food - Wimbledon Simply Food

Marks and Spencer plc (UK); City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail organization in London seeks customer-centric colleagues to enhance the shopping experience. Responsibilities include serving customers, maintaining store standards, and exceeding sales targets. The ideal candidate is adaptable, has strong communication skills, and a good level of digital capability. Join us and contribute to an inclusive and inspiring environment.

Qualifications

• Experience in retail or customer service is beneficial.
• Ability to adapt to changing situations.
• Open to receiving feedback and acting upon it.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Maintain cleanliness and stock levels in the store.
• Engage proactively with customers to understand their needs.

Skills

Customer service skills

Strong communication skills

Attention to detail

Digital capability

Job description

Overview

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

About us

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

Inclusion, Diversity and Equal Opportunities

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.