Customer Assistant - Food (Nights) - Newtownbreda

Marks and Spencer; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Belfast is seeking a Customer Assistant for the Foods section. You will become a champion of high-quality products and provide exceptional customer service. Responsibilities include serving customers efficiently, maintaining store cleanliness, and engaging proactively with customers. Ideal candidates will have strong communication skills and a commitment to high levels of customer service. This role offers flexible work hours, including late-night shifts.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback.
• Takes accountability for planning and managing own workload.

Responsibilities

• Serve our customers efficiently.
• Keep the store clean and tidy.
• Proactively engage with customers.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work pattern

Monday- 22:00-06:00
Tuesday- 22:00-06:00
Friday- 22:00-06:00

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

What you’ll need

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.