Customer Assistant - Fashion, Home & Beauty - Hemel Hempstead

MARKS&SPENCER; Hemel Hempstead; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Hemel Hempstead is seeking a Customer Assistant to provide exceptional service in the Clothing & Home section. You will engage with customers, maintain store standards, and contribute to achieving sales targets. Ideal candidates are passionate, detail-oriented, and adaptable, ready to make a positive impact in a dynamic retail environment.

Qualifications

• Passionate and fashion-forward individuals excited to dress the nation.
• Ability to serve customers efficiently and keep the store clean and tidy.
• Commitment to delivering excellent work with great attention to detail.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Monitor and deliver on daily sales targets and promotions.
• Proactively engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Work Pattern: Saturday 06.00-12.00; Wednesday 06.00-12.00; Sunday 12.30-17.00.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.