Customer Assistant - Fashion, Home & Beauty - Cribbs Causeway

MARKS&SPENCER; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Bristol is seeking a passionate Customer Assistant for their Clothing & Home section. You'll serve customers with exceptional service, ensuring a welcoming shopping experience. The ideal candidate is detail-oriented, communicative, and adaptable, committed to supporting a vibrant team environment. This role offers an exciting opportunity to represent a stylish brand and be part of an inclusive workplace.

Qualifications

• High levels of customer service experience.
• Ability to manage workload efficiently.
• Willingness to receive and act on feedback.

Responsibilities

• Serve customers on the shop floor and service points.
• Maintain store cleanliness and stock levels.
• Engage proactively with customers to understand their needs.
• Achieve daily sales targets and promotions.

Skills

Customer service

Attention to detail

Strong communication skills

Adaptability

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Training will be given to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Working Pattern

Week 1: Tuesday 09:00-17:00, Wednesday 13:00-21:00, Thursday 13:00-21:00; Week 2: Wednesday 13:00-21:00, Thursday 13:00-21:00, Saturday 09:00-17:00

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.