Customer Assistant - Fashion, Home & Beauty - Brent Cross

Marks and Spencer; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retail company in London is seeking a Customer Assistant for its Clothing & Home section. The ideal candidate will have a strong customer service background, be passionate about fashion, and be ready to engage with customers while ensuring a tidy and welcoming store environment. Join a team that values diversity and promotes an inclusive workplace where everyone is welcome.

Qualifications

• Passionate and fashion-forward individuals who are excited to dress the nation.
• Ability to engage with customers and provide remarkable service.
• Willingness to use digital tools to enhance the customer experience.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy while ensuring shelves are stocked.
• Monitor daily sales targets and promotions.

Skills

High levels of customer service

Strong attention to detail

Strong communication skills

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who is ready to recommend our newest fashion items and ensure customers feel valued through remarkable service. You will be ready to roll up your sleeves, work hard and go above and beyond every day, using digital tools such as the Sparks App and in-store devices to enhance the customer experience.

Working Pattern:

• Sunday: 12:00 – 18:00
• Saturday: 09:00 – 17:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are stocked
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
• Build expert product knowledge to sell and recommend our products and services
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Strong attention to detail and commitment to excellent work
• Open to and acts upon feedback
• Ability to plan and manage own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

People & Diversity

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are committed to an inclusive organisation and an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working and encourage applicants who may need reasonable adjustments in the recruitment process to share those requirements so we can ensure a fair and transparent assessment.