Customer Assistant - Cafe - Pantheon

MARKS&SPENCER; Greater London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading retail organization in Greater London seeks a passionate Customer Assistant for their café. This role emphasizes delivering exceptional customer experiences through efficient service and product knowledge. The successful candidate will be digitally savvy, flexible, and dedicated to creating an inclusive environment while promoting quality products. If you're ready to make an impact and thrive in a dynamic retail setting, we encourage you to apply.

Qualifications

• Being digitally confident to use digital tools and menus effectively.
• Ability to engage with customers for recommendations and service.
• Commitment to maintaining food safety and hygiene standards.

Responsibilities

• Serve customers efficiently on the shop floor and service points.
• Monitor and deliver on daily sales targets and promotions.
• Maintain a clean and stocked store environment.

Skills

High levels of customer service

Good level of digital capability

Strong communication skills

Attention to detail

Adaptability

Job description

Work Pattern

Wednesday: 12:00‑20:00
Thursday: 12:00‑20:00
Friday: 12:45‑18:00

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You'll be a brand ambassador who is ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• Being digitally confident is essential. You'll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait while maintaining high standards in food safety and hygiene consistently. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store cleaner and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.