Customer Assistant

Screwfix Direct; Bath; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading retail company in the UK seeks a Digital Trader to enhance customer shopping experiences across its platforms. The successful candidate will manage trading activities, collaborate with cross-functional teams, and employ data analysis for decision-making. Required skills include strong analytical capabilities, attention to detail, and effective communication. This position offers a hybrid working model with benefits such as performance bonuses, flexible holidays, and discounts at partner retailers.

Benefits

Discretionary annual bonus up to 20%

33 days’ holiday (including bank holidays)

Hybrid working – up to 2 days working from home

Flexible start and end times

EV Care Scheme

Up to 14% employer pension contributions

Health cash plan and discounted gym memberships

20% discount at Screwfix and B&Q

Qualifications

• Confident in making timely decisions based on data analysis.
• Strong numerical and Excel skills are essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Own day-to-day trading for your categories to meet revenue targets.
• Analyze category performance for informed decision-making.
• Collaborate with Digital Marketing for traffic optimization.

Skills

Analytical skills

Attention to detail

Numerical skills

Organizational skills

Communication skills

Job description

Overview

Love optimising online experiences and turning insight into growth? We’re expanding our Ecommerce team at Screwfix, and we’re looking for a Digital Trader to help shape how our customers shop across our website, App and ISDB platforms in the UK and ROI markets. In this role, you’ll take ownership of trading activity for your product categories, driving performance through smart insight, seamless execution and brilliant cross‑functional collaboration. From optimising journeys to spotting new opportunities, you’ll play a key part in growing revenue, improving conversion and delivering an online experience our customers love.

What’s in it for you?

• Discretionary annual bonus up to 20%
• 33 days’ holiday (including bank holidays, 5 of which can be taken flexibly)
• Hybrid working – up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday – boost your holiday allowance by up to one extra week
• EV Care Scheme in partnership with Tusker – lease a brand‑new or pre‑loved electric vehicle
• Up to 14% employer pension contributions
• Life cover up to 4× your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Key responsibilities

• Own the day‑to‑day trading activity for your categories, ensuring plans are executed brilliantly and revenue targets are met.
• Work closely with your Digital Trading Manager to align on priorities and bring the category strategy to life.
• Identify and action trading opportunities quickly, making sure all activity is measurable and reviewed for continuous improvement.
• Track and analyse category performance, presenting compelling insight that informs decisions and future direction.
• Partner with Digital Marketing to optimise traffic across email, paid search and affiliates.
• Plan and deliver merchandising banners and promotional activity that drives conversion.
• Collaborate with Pricing to execute compliant promotional wording that supports our commercial goals.
• Test promotions in staging environments, ensuring accuracy before go‑live.
• Work with Merchandising to optimise product associations, recommendations and findability across search, navigation and facets.
• Align with Commercial teams to deliver digital execution of trading priorities.

Required Skills & Experience

• Analytical, confident working with data and able to turn it into smart, timely decisions.
• Excellent attention to detail, with strong numerical and Excel skills.
• Highly organised, adaptable and able to juggle multiple tasks in a fast‑paced environment.
• Motivated, enthusiastic and driven to learn and grow.
• A self‑starter who takes ownership and works well both independently and with others.
• Strong communication and interpersonal skills, with the ability to work effectively across teams.

At Screwfix, Your Wellbeing Comes First

Join a growing Ecommerce function that’s shaping the future of how customers shop with Screwfix. You’ll be part of a collaborative, supportive team that encourages fresh ideas, continuous improvement and professional development.

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle‑to‑work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

We believe in equity for all. Please let us know at [e-mail] if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE

Apply now and help shape the future of Ecommerce at Screwfix.