Customer Assistance Coordinator - Temp

Allianz; Croydon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurance company based in Croydon is seeking a Customer Assistance Co-ordinator on a 6-month fixed-term contract. You will provide essential support during crises, ensuring customer satisfaction through effective communication and solution management. Ideal candidates are empathetic, resilient, and possess strong organizational skills. Join our customer-first team to make a real impact and enhance your career experience.

Qualifications

• Able to manage several tasks at once.
• Flexible to work across weekdays, weekends, and bank holidays.
• Motivated to learn in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls with empathy and professionalism.
• Arrange contractors and keep customers updated.
• Manage multiple cases and provide timely solutions.
• Handle complaints and escalate complex cases as needed.
• Work collaboratively with the team to support improvements.

Skills

Customer-focused

Strong communicator

Organised

Proactive

Calm under pressure

Job description

Overview

Customer Assistance Co-ordinator - Home Assistance Hub (6-Month FTC)

Croydon | Croydon based | 35 hours per week, Monday-Sunday covering shifts between 07:00 - 18:00

£14.84 PER HOUR

Make a difference when it matters most.

At Allianz Partners, we’re here for customers in their time of need - from burst pipes to broken boilers. As a Customer Assistance Co-ordinator in our 24/7 Home Assistance Hub, you’ll be the reassuring voice on the phone, providing fast, practical solutions and ensuring every customer feels supported.

This is a 6-month fixed-term contract, a fantastic opportunity to gain hands-on experience in customer care, crisis management, and operational support at a leading global company.

What you’ll be doing

• Handling inbound and outbound calls with empathy, professionalism, and confidence.
• Arranging contractors, monitoring progress, and keeping customers updated at every stage.
• Managing multiple cases and ensuring customers receive timely and cost-effective solutions.
• Handling complaints in line with FCA guidelines and escalating complex cases when needed.
• Working collaboratively with your team, providing feedback, and supporting continuous improvement.

About you

• Customer-focused and able to remain calm under pressure.
• Strong communicator, confident in handling both positive and difficult conversations.
• Organised and proactive, able to manage several tasks at once.
• Flexible, as this role involves shifts across weekdays, weekends, and bank holidays.
• Motivated to learn and gain experience in a dynamic, fast-paced environment.

Why join us on a 6-month FTC?

• Gain hands-on experience with a leading global brand.
• Develop valuable customer service, problem-solving, and organisational skills.
• Make a real impact for customers during their moment of need.
• Stand out for future opportunities within Allianz Partners after the contract.

If you’re empathetic, resilient, and ready to make a difference, apply today and join our customer-first team.