Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's Supermarkets Ltd; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A major UK retailer in Norwich is hiring for a part-time role focused on delivering outstanding customer service. You will assist customers, manage stock, and help maintain an enjoyable shopping experience. The ideal candidate is friendly, flexible, and enjoys a team-oriented environment. Benefits include discounts, free food, and substantial holiday entitlement.

Benefits

10% discount at Sainsbury's after four weeks

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching contributions

Share schemes with discounts

Wellbeing support services

Qualifications

• Friendly and welcoming with genuine enthusiasm for helping customers.
• Comfortable discussing financial services with customers.
• Able to work flexibly and productively across the store.

Responsibilities

• Deliver excellent customer service at various locations.
• Collect products and process payments for customers.
• Maintain a neat and tidy stock room and shop floor.

Skills

Excellent customer service

Ability to work in a fast-paced environment

Team player

Attention to detail

Flexibility

Job description

Overview

Rate: £12.60 per hour
Location: Longwater Store, Norwich, NR5 0JS
Hours: Part time, 15 hours per week
Contract type: Fixed-Term Assignment
Business area: Retail
Closing date: 27 September 2025
Requisition ID: 400021915

What you’ll be doing

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Make sure that the stock room is neat and tidy, and restocking products from deliveries
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Working for us has great rewards

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card –10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension – we’ll match between 4-7.5% of your pension contributions
• Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support– including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

Inclusive culture and support

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.

We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.