Customer Advisor

Boots Opticians; Northampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer is hiring a Customer Advisor in Northampton. This role offers the chance to provide excellent customer service, engage with customers, and promote products. Ideal candidates will thrive in dynamic settings and enjoy teamwork. Competitive hourly rate with generous employee benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free counselling through TELUS Health

Qualifications

• Ability to excel in a fast-paced environment.
• Desire to be a brand ambassador for Boots.
• Ability to communicate and listen effectively.

Responsibilities

• Help customers and provide excellent service.
• Promote in-store offers and maintain product display.
• Work collaboratively with team members.

Skills

Effective communication

Team collaboration

Customer care experience

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

What you’ll do

• Help our customers and put them at ease; listening to find out more about them, answering questions and giving great advice on our products, recommending items they hadn’t considered or simply offering a basket – it’s the little things that make a difference
• Get to know our in-store offers and schemes and promote them
• Help our stores run smoothly by ensuring the right products are displayed, providing a great service on our tills, or helping with stock in the stock rooms
• Work with other team members to provide a great shopping experience, keeping the store clean and presentable
• Receive award-winning training accredited by the Institute of Customer Service

What you’ll need to have

• Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them

It would be great if you also have

• Experience providing customer care and delivering great customer service (not essential)

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it\'s with you, we change for the better.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.