Customer Accounts Assistant

Connells Group; Nottingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading estate agency in Nottingham is seeking an enthusiastic Customer Service Specialist for its Lettings Department. This role involves managing queries from clients and staff, assisting with tenancy questions, and providing excellent service to retain customers. Ideal candidates possess strong communication, negotiation, and planning skills. The role offers a fast-paced and supportive work environment.

Benefits

Aviva Digicare + workplace

Car leasing and cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Full training and development

Career pathway

Qualifications

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and staff.
• Assisting customers with general tenancy queries.
• Providing a first-class service to maximise customer retention.

Skills

Strong customer service skills

Confident communicator

Good team player

Ability to stay calm under pressure

Excellent negotiation and influencing skills

Excellent planning and organisational skills

Good analytical ability

Job description

Overview

We are looking for an enthusiastic and highly motivated Customer Service Specialist to work within our Lettings Department in Annesley. As a Customer Service Specialist, you will provide tenancy support services to branches, landlords and tenants.

Responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Assisting customers with general tenancy queries
• Dealing promptly and courteously with communication with landlord, tenants, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained and KPIs achieved

Skills and Experience

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Benefits

• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme
• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway