Customer Account Executive

Healthy Careers; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

A respected packaging company based in Hertfordshire is seeking a Customer Account Executive to enhance customer relationships and manage orders. The ideal candidate will excel in communication and organization, capable of thriving in a fast-paced environment. This role offers a competitive salary, performance-based bonuses, and long-term progression opportunities, all within a supportive team culture.

Benefits

Competitive salary based on experience

Performance-based bonuses

22 days holiday + bank holidays

Pension scheme

Ongoing training and development

Qualifications

• Strong customer service experience, ideally in B2B.
• Excellent administrative and IT skills.
• Ability to thrive under pressure in a fast-paced environment.

Responsibilities

• Act as the key point of contact for clients.
• Manage orders from placement through to delivery.
• Develop a deep understanding of client needs and nurture partnerships.
• Resolve issues confidently and keep customers informed.

Skills

Warm and confident communication

Organization and reliability

Ability to manage complex processes

Proactive problem-solving

Attention to detail

Job description

Overview

Customer Account Executive – Permanent / Full-time. Office Based, Monday - Friday.

Opportunity

This is a role for a people-person with precision. If you love turning customers into loyal partners, take pride in delivering impeccable service and enjoy getting the little things right - we want to hear from you.

The company

We are recruiting on behalf of a respected Hertfordshire-based packaging company that is known for delivering premium solutions to some of the world's most recognisable brands. With 37 years of consistent growth, no redundancies, and a track record of looking after its people - this is a company that values integrity, detail and long-term relationships.

As demand rises and the business continues to grow, they are investing in their customer support function and looking for someone who thrives on adding value to new and existing customers.

If you love building trust, solving issues before they arise and keeping operations running smoothly with a smile - this could be your next home.

Responsibilities

• Be the customer's champion: Act as the key point of contact for clients, responding quickly and professionally to phone calls, emails, queries, orders and quotations.
• Own the process: Manage orders from placement through to delivery, ensuring accuracy, clarity and timeliness at every step.
• Keep the plates spinning: Juggle multiple accounts and projects at once - all while staying organised and on-point.
• Build strong relationships: Develop deep understanding of client needs and nurture long-term partnerships.
• Be the calm in the storm: Resolve issues confidently and tactfully, keeping customers informed and happy.
• Support the team: Working closely with other members in the team and collaborating with production, logistics and the warehouse to ensure smooth handovers and delivery of service/product.
• Stay sharp: Spot inefficiencies, suggest improvements and keep customer records immaculate.
• Represent the brand: Deliver service that reflects our commitment to quality, reliability and innovation.

Qualifications

• A warm, confident communicator who builds trust naturally
• Highly organised, reliable and comfortable managing complex processes
• Someone who thrives in a fast-paced environment and can stay calm under pressure
• Previous experience in a customer service, sales support, or account management role (ideally B2B) would be ideal.
• Excellent attention to detail, with strong administrative and IT skills (CRM/order systems a plus)
• A proactive problem-solver who loves making life easier for others
• Based within commuting distance of the office in Hertfordshire

What’s on Offer

• Competitive salary based on experience
• Performance-based bonuses
• Full training and ongoing development
• 22 days holiday + bank holidays
• Pension scheme (auto-enrolment)
• A stable, supportive team environment with long-term progression opportunities
• A respected company culture where people genuinely enjoy coming to work
• Location: Stevenage