Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad

Crystal Ski; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company is looking for enthusiastic Crystal Ski Reps to deliver outstanding guest service during the winter season. You will assist guests with their needs from arrival to departure, manage complex issues, and provide information on ski passes and activities. Strong communication skills and a passion for skiing are essential. This role offers a flexible contract abroad, including health insurance and accommodation. Join a diverse team and make a memorable impact for our guests.

Benefits

Private health insurance

Accommodation and bills included

Return flights and company iPad

Comprehensive training with pay

Access to language lessons

Qualifications

• Passion for skiing, snowboarding, and winter outdoor life.
• Genuine positivity and resilience in a customer-facing role.
• Ability to handle challenging scenarios and provide solutions.

Responsibilities

• Deliver exceptional service to guests upon arrival and departure.
• Assist guests with holiday needs including ski passes and activities.
• Manage complex issues and maintain smooth operations.

Skills

Communication skills

Problem-solving

Customer service orientation

Proficiency in Excel

Team player

Job description

Crystal Ski Rep or Service Support Rep | EU Nationals | Work Abroad

• Location : Flexible
• Workplace : Onsite
• Type of Contract : Flexible contract (working abroad)
• Working Time : NA
• Job ID : 133627

Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests?

If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile, and you hold a valid EU passport, this could be the winter job you are looking for.

Please be advised that these opportunities are part of a waitlist for the upcoming winter season.

ABOUT OUR OFFER

• A private Health Insurance with Allianz is included.
• Accommodation and bills are included. Depending on your role & location, you may be sharing a bedroom with other colleagues.
• Work permits, background and / or medical checks arranged and included.
• Return flights, company iPad and uniform included.
• Comprehensive onsite start of season training with accommodation and pay included.
• Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
• Plus receive a salary
• that starts at 1280€ per month net.
• Dependent and in line with cost of living and minimum wages in each country
• Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy.
• On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
• Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
• Crystal Ski Service Support Rep - You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back‑office teams.
• You keep the content in our Crystal Ski Explorer App useful, up‑to‑date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.

ABOUT YOU

• You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life.
• You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
• Crystal Ski Rep - You also have digital know‑how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
• Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
• You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organised and calm.
• You hold or can obtain an EU passport and are fully conversational in English; additional languages will be helpful.
• Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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