Cross-Tech Field Support Engineer (L2) - Remote/On-site

NTT; Gillingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global technology company in Gillingham is hiring a Cross Technology Service Delivery Field Support Engineer (L2). This role focuses on providing second-line support and managing incidents to ensure all client services are operational. Candidates should have a degree in IT and relevant experience in technical support and collaboration technologies. You will work on-site to assist clients effectively.

Qualifications

• 3 years of moderate experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Experience in Collaboration technologies (Call managers, VOIP, etc.) is essential.

Responsibilities

• Provide professional second-line technical support and field engineering.
• Ensure infrastructure is installed, configured, tested, and operational.
• Proactively identify problems and log incidents.

Skills

Good communication skills

Ability to plan activities

Ability to maintain a positive outlook

Ability to work well under pressure

Ability to apply active listening techniques

Client-centric approach

Education

Bachelor's degree in Information Technology or Computing

Professional certifications in Data Centre technologies

Certifications in Networking technologies

Tools

Cisco

NetApp

EMC

Job description

A leading global technology company in Gillingham is hiring a Cross Technology Service Delivery Field Support Engineer (L2). This role focuses on providing second-line support and managing incidents to ensure all client services are operational. Candidates should have a degree in IT and relevant experience in technical support and collaboration technologies. You will work on-site to assist clients effectively.