CRM Project Manager - Fixed Term Contract

Blue Cross; United Kingdom; Hybrid; GBP 51,000 - 55,000; Full time

Job summary

A leading charity organization in the UK seeks a CRM Project Manager to join their Enterprise Solutions Team on a fixed-term contract. The successful candidate will play a key role in delivering vital CRM projects aimed at improving customer engagement across the organization. This position requires proven senior project management experience and an understanding of CRM implementations. The role offers a competitive salary, hybrid working conditions, and generous benefits including health plans and professional development support.

Benefits

38 days holiday rising to 43 with service

Physical and mental wellbeing support

Free access to GP services

Health cash plan

Employee assistance programme

Enhanced pension scheme

Professional development support

Life assurance

20% discount on Pet Plan pet insurance

Enhanced family friendly policies

Recognition scheme

Annual volunteer days

Charity worker discounts

Qualifications

• Proven experience as a Senior Project Manager, working to time, budget and specification constraints.
• Thorough understanding of risk management.
• Considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice.

Responsibilities

• Lead CRM projects to deliver customer engagement solutions.
• Ensure effective project controls and reporting are in place.
• Build strong working relationships with project stakeholders.

Skills

Senior Project Management

Risk Management

CRM Implementations

Job description

Contract: Full time (Monday-Friday), fixed-term contract ending 31st December 2026
Salary: £51,000 - £55,000 per annum
Location: Burford, OX18 4PF. We offer hybrid working (2 days in the office).
Closing date: Sunday 18th January 2026
Interview date: W/C 26th January 2026

We are looking for a CRM Project Manager to join our Enterprise Solutions Team on a fixed-term contract, ending 31st December 2026. This is a great opportunity to play a key role in delivering CRM projects that will provide robust, future-focused solutions to support customer‑centric engagement across Blue Cross, benefitting our supporters, clients and customers alike.

More about the role

Reporting to the Head of Enterprise Solutions and working closely with colleagues and strategic partners, you will be instrumental in improving the accessibility, availability, performance and security of our CRM products. You will take ownership of project objectives agreed by the Project Steering Group and provide clear vision, leadership and direction to the project team throughout the programme lifecycle. This will include planning, monitoring and evaluating work, taking responsibility for performance and ensuring that any required improvements are identified and delivered.

You will ensure projects are effectively controlled through strong project planning, scope management, resourcing and financial oversight. A key part of the role will involve producing timely, accurate reporting and escalating progress, risks and issues to senior stakeholders within the project governance structure. You will coordinate and organise project and organisational resources, build strong working relationships across departments and geographies, and confidently manage changing goals and requirements, responding proactively to both challenges and opportunities as they arise.

Collaboration will be central to your success, as you engage positively with initiative leads, subject matter experts, delivery partners, the CRM Steering Group, CRM Leads and the CRM Process Change Analyst. You will also act as a champion for positive organisational change through the Central Platform programme.

About you

Essential qualifications, skills and experience

• Proven experience as a Senior Project Manager, working to time, budget and specification constraints.
• Thorough understanding of risk management.
• Considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice.

Although not essential, it would be great if you had;

• Prince 2 Practitioner, Agile PM or PMP certification.
• Understanding of website integration and digital marketing.
• Background in systems support, database management or MI reporting.

If you re looking for a role where you can make a meaningful difference every day and where your contribution is genuinely valued, we would love to hear from you.

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers