CRM Manager

Keech Hospice; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charitable organization in Luton is seeking a CRM Manager to lead the final phase of Microsoft Dynamics implementation. This role involves completing the CRM's setup, ensuring compliance with GDPR, and providing training to staff. Ideal candidates possess experience in managing CRM systems in a charitable setting, have strong data governance knowledge, and excellent communication skills. This position offers a competitive salary along with generous benefits, fostering a supportive work environment.

Benefits

Competitive salary

Generous annual leave

NHS pension scheme carryover

Free car parking

Cycle to work scheme

Career development opportunities

Supportive environment

Qualifications

• Proven experience with CRM management in a charity or similar setting.
• Strong understanding of data governance and GDPR.
• Excellent data analysis and communication skills.

Responsibilities

• Complete the implementation of Microsoft Dynamics CRM.
• Ensure configuration, workflows, and integrations with other business systems.
• Develop CRM data governance framework & ensure compliance with GDPR.

Skills

Managing CRM in a charity or similar environment

Microsoft Dynamics 365

Data governance

GDPR compliance

Data analysis

Communication skills

Organisational skills

Problem solving

Job description

CRM Manager – 37.5 hours per week - Fixed-term contract for 12 months

Starting salary £43,003 per annum

Keech Hospice are looking for an enthusiastic and collaborative CRM Manager to lead the final phase of our Microsoft Dynamics implementation. This is a unique opportunity to bring a vital project over the finish line — successfully launching our new CRM, embedding it across the organisation, and ensuring it becomes a trusted, well‑used tool for teams and supporters alike.

You’ll guide colleagues through adoption, optimise workflows, and make sure the system truly supports our fundraising, clinical, and operational goals. Your blend of technical know‑how, patience and people‑focused communication will help us unlock the full potential of Dynamics and improve the experience of every family we serve.

If you’re passionate about making a meaningful difference through smart, effective, supporter centered technology, we’d love to hear from you.

Key Responsibilities:

• Complete the implementation of Microsoft Dynamics CRM
• Ensure configuration, workflows and integrations with other business systems
• Develop CRM data governance framework & ensure compliance with GDPR regulations as well as organisational policies
• Maintain audit trails of CRM activity & oversee data quality
• Develop and deliver training materials to train and support staff

What we’re looking for:

• Proven experience managing CRM in a charity or similar environment & MS Dynamics 365
• Strong understanding of data governance & GDPR
• Excellent data analysis, communication, organisational and problem solving-skills
• A competitive salary and generous annual leave
• Ability to carry over your existing NHS pension scheme
• Free car parking and cycle to work scheme
• Career development and progression opportunities
• A caring, supportive and inclusive environment

For further details, please see the Job Description and Person Specification below.

As an equal opportunity and disability confident leader accredited employer, we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings, and we are committed to fostering an inclusive environment.

We reserve the right to close this vacancy early if sufficient applications are received.

If you require any assistance completing the application form, or would like to arrange an informal chat about the role, please contact

The successful applicant will be required to undertake a basic disclosure and barring services (DBS) check.