CRM & Loyalty Lead: Personalised Journeys that Drive Growth

Brand Recruitment; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic customer-centric firm in England is seeking a CRM & Loyalty Manager to lead strategies aimed at enhancing customer retention and engagement. The ideal candidate has over 3 years of experience in CRM roles and is skilled with platforms like Salesforce or Klaviyo. You will develop cohesive customer experiences and turn data into actionable insights, ensuring a high-quality engagement across all touchpoints.

Qualifications

• At least 3 years’ experience in CRM and loyalty roles, ideally within consumer or lifestyle brands.
• Proven track record of delivering impactful CRM and loyalty strategies.
• Skilled with CRM platforms like Salesforce or Klaviyo.

Responsibilities

• Lead the development of a loyalty proposition that drives customer retention.
• Create a seamless experience across digital and offline channels.
• Turn customer data into actionable insights for the business.

Skills

Customer-focused

CRM strategy development

Stakeholder management

Campaign optimization

Data analysis

Tools

Salesforce

Klaviyo

Job description

A dynamic customer-centric firm in England is seeking a CRM & Loyalty Manager to lead strategies aimed at enhancing customer retention and engagement. The ideal candidate has over 3 years of experience in CRM roles and is skilled with platforms like Salesforce or Klaviyo. You will develop cohesive customer experiences and turn data into actionable insights, ensuring a high-quality engagement across all touchpoints.