CRM Implementation Specialist - Mostly Remote | 12-Month Fixed-Term | £34K

Nicoll Curtin Technology; East Midlands; Hybrid; GBP 34,000; Full time

Job summary

A mission-driven organization in the East Midlands is seeking a CRM Implementation Specialist to support the rollout of a new Salesforce CRM platform, primarily operating remotely with one office day per week. The role requires experience with CRM systems, strong communication skills, and the ability to thrive in agile environments. This opportunity allows you to play a key role in transforming customer engagement through technology.

Qualifications

• Experience managing CRM platform implementations.
• Strong communication skills for cross-functional collaboration.
• Analytical and proactive in problem-solving.

Responsibilities

• Represent Business Development within the CRM Product Delivery Team.
• Collaborate with Product Owners, Scrum Masters, and suppliers.
• Define and review CRM requirements.

Skills

Experience with Salesforce or similar CRM platforms

Strong communication and relationship-building skills

Comfortable in cross-functional teams and agile environments

Detail-oriented

Analytical mindset

Proactive mindset

Ability to manage workload

Tools

Jira

Job description

Overview

• Leicester (Mostly remote - approx. 1 day/week in the office)
• 12-month fixed-term
• £34,000 per annum

Are you passionate about digital transformation and CRM systems? We're looking for a CRM Implementation Specialist to support the rollout of a new Salesforce CRM platform as part of a wider business change programme.

This is a fantastic opportunity to join a mission-driven organisation and play a key role in enabling smarter, more connected customer engagement through technology.

What You'll Be Doing

• Represent the Business Development team within the CRM Product Delivery Team
• Collaborate with Product Owners, Scrum Masters, and third-party suppliers
• Define and review CRM requirements to ensure alignment with business needs
• Support testing (UAT), training, and documentation for end users
• Use tools like Jira to manage tasks and track progress
• Participate in agile ceremonies and contribute to continuous improvement
• Ensure the customer perspective is well represented throughout the implementation

What We're Looking For

• Experience working with Salesforce or similar CRM platforms
• Strong communication and relationship-building skills
• Comfortable working in cross-functional teams and agile environments
• Detail-oriented, analytical, and proactive mindset
• Ability to manage workload and adapt in a fast-paced setting
• No formal qualifications required - transferable skills and motivation matter most