CRM Architect: Personalised Journeys & Growth

Plum Fintech; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent fintech startup based in London is seeking a CRM Executive to enhance customer engagement. The role involves creating personalized journeys through various communications, optimizing customer interactions, and collaborating with teams to craft effective messages. Ideal candidates should have 1-3 years of CRM experience, a desire to learn, and strong creative abilities. This position offers competitive benefits and a flexible approach to work.

Benefits

Stock options

Private health insurance

Flexible remote working

25 days holiday + bank holidays

Team events and celebrations

Paid volunteering day

Annual training budget

Qualifications

• 1–3 years of experience in CRM or lifecycle marketing.
• Curious mind that enjoys experimenting with data.
• Get-it-done attitude in a fast-paced environment.

Responsibilities

• Build and optimize multi-channel customer journeys.
• Segment audiences to deliver targeted messages.
• Collaborate with designers for effective communications.

Skills

CRM or lifecycle marketing experience

Familiarity with data analysis

Strong creative instincts

Ability to learn new tools

Attention to customer needs

Job description

A prominent fintech startup based in London is seeking a CRM Executive to enhance customer engagement. The role involves creating personalized journeys through various communications, optimizing customer interactions, and collaborating with teams to craft effective messages. Ideal candidates should have 1-3 years of CRM experience, a desire to learn, and strong creative abilities. This position offers competitive benefits and a flexible approach to work.