CRM Analyst

JR United Kingdom; Slough; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading luxury brand in Slough seeks an Insights Analyst to optimize customer engagement through data. With a focus on insights and analytics, you will help guide the commercial strategy and enhance CRM campaigns. This role offers up to £45,000 in a hybrid working environment, encouraging professional development. If you're passionate about data and storytelling, submit your CV to make an impact in a renowned brand.

Benefits

Dedicated time for personal development

Data-driven culture

Hybrid working model

Opportunity to influence iconic campaigns

Qualifications

• 1-3 years’ experience in customer, loyalty, or CRM analytics.
• Confident using SQL and Excel to create insights.
• Familiarity with A/B testing and campaign measurement.

Responsibilities

• Shape brand connection with loyal customers using data.
• Own analytics projects influencing real-world outcomes.
• Optimize CRM campaigns and guide commercial strategy.

Skills

Customer analytics

Loyalty programs

CRM analytics

SQL

Excel

A/B testing

Data storytelling

Job description

Social network you want to login/join with:

Location: West London / Hybrid (3 days per week in the office)

Our Client

Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected.

The Insights Analyst will…

…play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories, optimise CRM campaigns, and guide commercial strategy across loyalty and personalisation.

This isn’t just crunching numbers - this is end-to-end ownership of analytics projects that influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts.

• 1–3 years’ experience in customer, loyalty, or CRM analytics
• Confident using SQL, Excel and translating data into stakeholder-friendly insights
• Familiarity with A/B testing, control groups, and campaign measurement
• Strong commercial instinct and curiosity to uncover what really drives performance
• Clear communicator with a knack for storytelling through data
• up to £45,000 salary
• Dedicated weekly time for personal development and upskilling
• A culture that genuinely values data and insight-led decisions
• Hybrid working model with high-impact team collaboration days
• Join a brand that blends heritage with data innovation

This is more than a reporting role. It’s a chance to put your stamp on how a luxury brand thinks about its customers. Submit your CV to explore how your insight can shape iconic campaigns.

At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.