Critical Issues Specialist

Ubisoft Entertainment; Newcastle upon Tyne; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming company in Newcastle upon Tyne is seeking a detail-oriented professional to support its Critical Issues function. The role involves managing complex investigations and improving player experiences while minimizing internal risks. You will be responsible for collaborating with teams on fraud reduction and driving improvements within the support ecosystem. If you are passionate about gaming and have strong communication skills, this is the perfect opportunity for you.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Discount on video games

Access to Ubisoft's back catalogue on PC

25 days of holiday

Qualifications

• Proficient in managing complex workloads effectively.
• Strong communication skills for conveying insights to senior stakeholders.
• Knows the regulatory landscape affecting the gaming industry.
• Passionate about games and community service delivery.

Responsibilities

• Provide exceptional quality outcomes in a regulatory environment.
• Detect and implement improvements in the support ecosystem.
• Provide expertise for managing linked contact types.
• Collaborate with teams on fraud reduction initiatives.

Skills

Ability to manage complex workload

Excellent stakeholder communication

Strong organisation and delivery planning

Familiarity with ITIL4 practices

Job description

Newcastle upon Tyne, United Kingdom - Hybrid

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

JOB DESCRIPTION

Our Critical Issues function have a hugely important role for Ubisoft CRC, managing a host of topics ranging from Regulatory, Legal and Executive escalations, through to complex investigations and escalations to identify and prevent fraud.

We’re looking for someone who can support our mission, helping to manage these crucial topics with the highest level of quality and attention to detail, using this exposure to identify areas of opportunity to improve player experience and reduce internal team exposure to fraud and risk.

Key responsibilities:

• Provide exceptional quality and outcomes in an increasingly complex regulatory environment.
• Detect and drive improvements by identifying patterns and behaviours across our support ecosystem and beyond.
• Provide subject matter expertise for internal teams managing linked contact types
• Prioritise and deliver against external deadlines and priorities.
• Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
• Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.

QUALIFICATIONS

• Ability to manage complex workload
• Ability to communicate outcomes and insights to executives and senior stakeholders.
• A working understanding of the regulatory landscape that impacts our industry
• Familiarity with ITIL4 practices and service management principles (desirable but not essential)
• Excellent stakeholder communication and relationship-building skills.
• Strong organisation, delivery planning, and prioritisation skills
• Passion for games, players, and community-focused service delivery.

ADDITIONAL INFORMATION

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Newcastle upon Tyne, United Kingdom - Hybrid

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I am not familiar with the video game industry. Would I fit into Ubisoft?

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