Critical Issues Specialist

Ubisoft; Newcastle upon Tyne; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming company in Newcastle upon Tyne seeks a professional to manage crucial regulatory topics and drive improvements in player experience. Candidates should excel in complex workload management, stakeholder communication, and collaboration. Responsibilities include ensuring quality outcomes and participating in fraud prevention initiatives. Ubisoft embraces a hybrid work model and offers competitive salaries with generous benefits, including bonuses and health insurance.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Significant game discounts

Access to Ubisoft's game catalogue

25 days of holiday

Qualifications

• Ability to manage complex workload.
• Ability to communicate outcomes and insights to executives.
• Working understanding of regulatory landscape.
• Familiarity with ITIL4 practices (desirable).
• Strong organisation and delivery planning skills.

Responsibilities

• Provide exceptional quality outcomes in regulatory environments.
• Drive improvements by detecting patterns in support ecosystems.
• Serve as subject matter expert for internal teams.
• Prioritise and deliver against external deadlines.
• Collaborate on fraud and bad demand reduction initiatives.

Skills

Complex workload management

Stakeholder communication

Organisational skills

Collaboration

Passion for games and community service

Job description

Job Description

Our Critical Issues function have a hugely important role for Ubisoft CRC, managing a host of topics ranging from Regulatory, Legal and Executive escalations, through to complex investigations and escalations to identify and prevent fraud.

We’re looking for someone who can support our mission, helping to manage these crucial topics with the highest level of quality and attention to detail, using this exposure to identify areas of opportunity to improve player experience and reduce internal team exposure to fraud and risk.

Key responsibilities:

• Provide exceptional quality and outcomes in an increasingly complex regulatory environment.
• Detect and drive improvements by identifying patterns and behaviours across our support ecosystem and beyond.
• Provide subject matter expertise for internal teams managing linked contact types
• Prioritise and deliver against external deadlines and priorities.
• Collaborate with the wider organisation on fraud and bad demand reduction initiatives.
• Support our incident management, problem management and event management teams in understanding identified risks that could impact their functions.

Qualifications

• Ability to manage complex workload
• Ability to communicate outcomes and insights to executives and senior stakeholders.
• A working understanding of the regulatory landscape that impacts our industry
• Familiarity with ITIL4 practices and service management principles (desirable but not essential)

• Excellent stakeholder communication and relationship-building skills.
• Strong organisation, delivery planning, and prioritisation skills
• High level collaboration experience
• Passion for games, players, and community-focused service delivery.

Additional Information

We embrace a hybrid work model helping you stay connected with your team and aligned with business priorities, while giving you the opportunity to maintain your work-life balance. Please note that some roles are fully office-based and are not eligible for hybrid working.

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!