Crisis Response Admin Officer – Surge & Rapid Support

HM Revenue and Customs; Newcastle upon Tyne; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A UK governmental department is seeking enthusiastic individuals for a frontline customer service role. Join the Surge and Rapid Response Team to assist customers while handling inbound and outbound calls. Full training and support will be provided, with opportunities for career progression and skill development. You'll manage data processing and occasionally engage with customers face-to-face. Applicants should bring enthusiasm and a willingness to learn, as no previous experience is required.

Benefits

Full training and support

Opportunities for career progression

Level 3 Apprenticeship Programme

Qualifications

• No previous experience required; full training and support provided.
• Ability to work independently in a dynamic environment.
• Strong communication skills for effective customer assistance.

Responsibilities

• Answering inbound and making outbound calls to assist customers.
• Managing casework and data processing using IT systems.
• Occasionally engaging with customers face-to-face when required.
• Adapting to urgent tasks involving travel at short notice.
• Communicating effectively in a supportive team environment.

Skills

Enthusiasm

Helpful attitude

Willingness to learn

Job description

A UK governmental department is seeking enthusiastic individuals for a frontline customer service role. Join the Surge and Rapid Response Team to assist customers while handling inbound and outbound calls. Full training and support will be provided, with opportunities for career progression and skill development. You'll manage data processing and occasionally engage with customers face-to-face. Applicants should bring enthusiasm and a willingness to learn, as no previous experience is required.