Crisis Response Admin Officer – Surge & Rapid Support

HM Revenue and Customs; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

A UK government department is seeking enthusiastic individuals for a customer service role. You will assist customers by handling inbound and outbound calls, manage casework, and process data with IT systems. No prior experience is required, as full training and support will be offered. This is an excellent opportunity to kick-start your career while earning a formal qualification through our apprenticeship program. Join a friendly, supportive team dedicated to customer service excellence.

Benefits

Flexible working patterns

Level 3 Apprenticeship Programme

Supportive team environment

Qualifications

• No previous experience required.
• Ability to handle dynamic environments and urgent tasks.
• Willingness to travel at short notice.

Responsibilities

• Answer inbound and make outbound calls to assist customers.
• Manage casework and process data using IT systems.
• Occasionally engage with customers face-to-face.
• Adapt to urgent tasks when needed.
• Work independently in a dynamic environment.

Skills

Customer assistance

Call management

Data processing

Adaptability

Effective communication

Education

Enthusiasm and willingness to learn

Tools

IT systems

Job description

A UK government department is seeking enthusiastic individuals for a customer service role. You will assist customers by handling inbound and outbound calls, manage casework, and process data with IT systems. No prior experience is required, as full training and support will be offered. This is an excellent opportunity to kick-start your career while earning a formal qualification through our apprenticeship program. Join a friendly, supportive team dedicated to customer service excellence.