Crisis Readiness & Response Coordinator

Sky; Hounslow; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading media and entertainment brand in the UK is seeking an Operational Resilience Practitioner to enhance their resilience readiness and response program. You will collaborate with diverse teams, produce essential documentation, and contribute to strategic initiatives. The role demands an understanding of operational resilience frameworks, alongside strong communication and organizational skills. The successful candidate will find themselves in a dynamic environment that values clarity and effectiveness, all while enjoying a hybrid working lifestyle.

Benefits

Generous pension package

Private healthcare

Discounted mobile and broadband

Exclusive Sky VIP rewards

Qualifications

• Strong understanding of resilience frameworks and incident response structures.
• Experience in producing professional documentation.
• Ability to communicate effectively to various stakeholders.

Responsibilities

• Collaborate with the team to maintain operational resilience documentation.
• Create high-quality presentation materials for senior leadership.
• Assist in the preparation of training materials and reports.

Skills

Operational Resilience

Crisis Management

Communication Skills

Attention to Detail

Organizational Skills

Education

Degree in Business or related field

Job description

About the role

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

We're seeking a detail‑oriented and motivated individual to join our Resilience, Readiness and Response team at Sky. This role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. It will play a critical part in ensuring that our operational resilience, readiness, and response programme is well‑documented, clearly communicated, and aligned with the company's objectives. You'll work closely with stakeholders across the organisation to ensure that key information is effectively conveyed and that the programme supports Sky's overall resilience response strategy.

As an Operational Resilience Practitioner, you will support each discipline of the team (Operational Resilience, Business Continuity, Emergency Response, Crisis Management and Exercising) gaining valuable insight and experience into Sky's ability to respond to disruption and remain resilient.

What you’ll do

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives.
• Develop high‑quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Participate on a rotational basis in the team's On‑Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.
• Support the Operational Resilience team's use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

What you’ll bring

• A strong understanding of Operational Resilience and Crisis Management: experience applying resilience in the corporate world including knowledge of resilience frameworks, incident response structures, escalation processes and continuity planning.
• Excellent communication skills – ability to create clear, concise, and compelling documents and presentation materials that resonate with various levels of the business, including senior stakeholders.
• Strong writing and editing skills – draft professional, polished materials that clearly communicate complex ideas in a simplified manner.
• Attention to detail – a keen eye for consistency, accuracy, and format in all documentation and presentations.
• Self‑starter attitude – proactive in managing tasks and timelines, capable of working independently and iteratively to meet high standards of delivery.
• Strong organisational skills – able to manage multiple tasks simultaneously, ensuring that all documentation is up‑to‑date and aligned with the latest programme requirements.
• Collaborative mindset – ability to work with various teams and departments to ensure that documentation reflects the input of all necessary stakeholders and supports a unified approach to operational resilience.
• Solution orientated – comfortable identifying areas for improvement in documentation processes and suggesting enhancements to ensure that materials are effective and fit for purpose.

Preferred qualifications / experience

• A degree in a related field such as Business or a similar discipline.
• Experience producing professional documentation or materials for internal or external stakeholders.
• Ability to communicate to a range of stakeholders.

The rewards

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards is truly special:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access to a wide range of exclusive Sky VIP rewards and experiences

How you’ll work

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces while enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Because this role includes a rotational On‑Call responsibility, you will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.

Your office base

Osterley Campus is a 10‑minute walk from Syon Lane train station. You can also hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Notice

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.