Crew Member

McDonald’s; Cramlington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fast-food chain in Cramlington seeks friendly Crew Members to provide excellent customer service, prepare food, and maintain cleanliness. Ideal candidates should have a positive attitude, be team players, and be effective communicators. The role offers flexible shifts and a supportive work environment, with opportunities for career advancement and a range of employee benefits including holiday pay and discounts.

Benefits

Holiday pay

Meal allowance

Employee discounts from top retailers

Extra pay for overnight shifts

Above the national minimum wage

Qualifications

• Ability to connect with customers and make them feel valued.
• Confident in yourself and friendly with clients.
• Maintaining high energy levels while working.

Responsibilities

• Deliver high standards of quality, service, and cleanliness.
• Prepare food and serve customers at the till.
• Support team members and follow safety procedures.

Skills

Can do attitude

Team player

Friendly and helpful behavior

Effective communication

Ability to maintain energy

Job description

Wellbeing Support

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Recruitment Support

Olivia is our friendly virtual assistant, which means she's available to support you navigate through the application process 24 hours a day, 7 days a week. Whether it's late at night or over the weekend, she's on hand to answer your questions, guide you through the application process, or help you find what you need.

Olivia can't make hiring decisions (those are always made by real human recruiters), Olivia's here to ensure your recruitment journey stays smooth and accessible-anytime you need. Olivia is our friendly virtual assistant designed to help streamline parts of the recruitment experience. Olivia can answer common questions, guide candidates through application steps, arrange interviews and provide timely updates, all to help make the application process smoother and easier to navigate.

Work Eligibility

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You'll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

What type of questions do you ask at an interview? The interview is an absolutely vital part of our hiring process. Without it, we wouldn't get a proper picture of what kind of person you are, and whether you'd be a great fit at McDonalds. The interview will normally involve a set of questions around values and attitudes and will allow the interviewee to really show us why they're the right person for the job. For instance, we might ask for an example of times you've worked as part of a team and how you made a difference to that team. In short, we look for people who have the right attitudes and behaviours to deliver a great customer and colleague experience; we hire for qualities and potential, rather than qualifications.

What if I can't make any of the interview slots? If you are unable to make any of the interview slots offered to you in the recruitment process, you can get back in touch with Olivia and she will help you rearrange to find a date suitable for you.

Career Prospects

What prospects do I have working at McDonald's? Our employees tend to stick around. Partly because it's a fun, sociable and flexible place to work, but also because there are opportunities to progress into roles with more responsibility. In fact, 9 out of 10 of our restaurant managers, and 1 in 5 of our franchisees, started out as crew members behind the counter or in the kitchens. That's an unbelievable stat that we're very proud of. We've also been recognised as a leading employer over the years, offering award-winning learning, nationally-recognised qualifications, comprehensive benefits and flexible working arrangements, as well as a well-proven career path.

Core Values

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you've probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.

Required Skills & Qualities

• Can do attitude
• Confident in yourself
• Team player
• Friendly, welcoming, courteous and helpful behaviour
• Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact
• Ability to maintain high energy levels whilst working both efficiently and productively
• Genuine smile, enthusiasm, energy, and an ability to connect with customers and make them feel valued

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• Premium Shift
• Extra pay for overnight shift (midnight to 5am)
• Above the national minimum wage
• Holiday and sick pay
• Employee discounts that offer savings at over 1,600 retailers

Sustainability

How often do I get paid? This can vary depending on whether you work in a franchised or company owned restaurant. Typically, it can be every 2 or 4 weeks for hourly paid employees, and monthly for employees on a dedicated salary.

What type of shifts will I be doing and how many? Our restaurant hours range from location to location, but over half of our restaurants are open 24 hours a day. We schedule most shifts to suit you, but also take working time legislation and our business needs into account.

Dress Code

What should I wear to work? Just one of the benefits of working at McDonald's is that you don't have to worry about what to wear to work, we will supply you with a uniform.

Promotion Opportunities

Does McDonald's promote its employees? Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started in restaurants. At McDonald's, there are no limits to how far or fast you can progress.

Age Eligibility

How old do you need to be to work at McDonald's?