Credit Manager

Big Sky Additions; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing multi-site organization is seeking a Credit Manager in Norwich to oversee its credit control function. This pivotal role involves managing credit risks, ensuring timely payments, and producing management information for stakeholders. The ideal candidate will be detail-oriented, experienced in credit control, and able to work autonomously. The position offers a full-time permanent contract with one day of remote work per week after the probation period. Competitive compensation and growth opportunities are provided.

Responsibilities

• Proactively monitoring customer credit limits and account balances.
• Managing credit risk using order release systems and credit reports.
• Producing timely and accurate management information for stakeholders.
• Conducting regular credit review meetings with internal stakeholders.
• Assessing new and existing customer credit applications.
• Ensuring customers pay within agreed credit terms.
• Processing all accounts receivable transactions accurately.
• Managing relationships with invoice finance providers.
• Reconciling sales ledger balances to reports.
• Resolving invoice and payment allocation queries.
• Liaising with collection agencies and legal advisors when necessary.
• Providing support within the wider finance team.

Skills

Proven experience managing a credit control function

Strong written and verbal communication skills

High levels of accuracy and attention to detail

Proficient IT skills, including strong Microsoft Excel capability

Ability to work autonomously

Strong problem-solving skills

Organizational skills

Confident dealing with customers and stakeholders

Education

Studying towards or qualified CICM or AAT

Job description

Credit Manager
Location: Norwich, (office-based with one day per week remote working post-probation)
Contract: Full-time, permanent

An established and growing multi-site organisation is seeking an experienced Credit Manager to take ownership of the credit control function across multiple trading entities. This is a newly created role offering the opportunity to lead and develop credit processes, minimise financial risk and work closely with senior stakeholders across the business.

The Role

Reporting to the Finance Manager, you will be responsible for the full credit control function, ensuring robust controls, strong cash collection and effective risk management.

• Proactively monitoring customer credit limits and account balances
• Managing credit risk using order release systems, stop lists, periodic credit reports and other controls
• Producing timely and accurate management information for Directors, Branch Managers and Sales teams
• Holding regular credit review meetings with internal stakeholders
• Assessing new and existing customer credit applications using internal data and external credit agencies
• Ensuring customers pay within agreed credit terms
• Ensuring all accounts receivable transactions are processed accurately and on time
• Managing relationships with invoice finance providers and completing monthly reporting, returns and audits
• Reconciling sales ledger balances to bank and finance provider reports
• Working collaboratively with internal teams to resolve invoice and payment allocation queries
• Liaising with third-party collection agencies and legal advisors where required
• Line management responsibility for one Credit Controller
• Providing cover and support within the wider finance team when required

About You

You will be an experienced credit control professional with a strong background in managing high-volume, low-value accounts within a fast-paced environment.

Essential experience and skills

• Proven experience managing a credit control function
• Ability to work autonomously and take ownership of workloads and deadlines
• Strong written and verbal communication skills
• High levels of accuracy and attention to detail
• Confident dealing with customers and internal stakeholders in pressurised situations
• Strong problem-solving and organisational skills
• Proficient IT skills, including strong Microsoft Excel capability (VLOOKUP, SUMIF or similar formulas)

Desirable

• Experience working with invoice finance facilities
• Exposure to ERP systems
• Experience within multi-site environment
• Studying towards or qualified CICM or AAT (QBE considered)

Please apply online or contact Justin Murray at Big Sky Additions for further information