Credit Controller

Smart10Ltd; Hemel Hempstead; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

A recruitment agency is seeking a Credit Controller to join a collaborative finance team. You will manage customer debt portfolios, ensuring timely payments and maintaining positive client relationships. Responsibilities include overseeing client accounts, verifying invoices, and managing risk, while providing excellent customer service. This position offers a supportive team environment, ongoing training, and career growth potential within a well-established business.

Benefits

A supportive and dynamic team environment

Ongoing training and development opportunities

Career growth potential

WFH Monday and Friday

Qualifications

• Comfortable working with systems and financial records.
• Previous experience in credit control, finance, or client account management is desirable.

Responsibilities

• Proactively manage a portfolio of customer accounts to ensure prompt payment of purchased debts.
• Liaise with debtors to confirm invoice validity and agree payment timelines.
• Post transactions and maintain accurate client ledgers.
• Use tools to monitor portfolio risk and performance.
• Provide copy invoices and resolve disputes to facilitate payment.
• Communicate with clients and debtors via email, phone, and post.
• Attend monthly portfolio reviews and team meetings.
• Support colleagues across departments as needed.

Skills

Excellent communication and negotiation skills

Strong attention to detail

Proactive approach to problem-solving

Ability to balance commercial risk with service quality

Comfortable working with systems and financial records

Job description

Job Title: Credit Controller

Location: Hemel Hempstead

Salary: £30,000 - £33,000

Hours: Monday to Friday 8:30am to 5pm (Hybrid)

Contract Type: Permanent

Overview

Are you a detail-oriented professional with a knack for relationship management and a passion for credit control? We're looking for a Credit Controller to join a collaborative finance team and play a key role in managing customer debt portfolios.

As a Credit Controller, you will be the first point of contact for debtor communications, helping to ensure timely payments and maintain positive relationships. Your focus will be on overseeing a client portfolio, verifying invoices, and managing risk, all while supporting excellent customer service standards.

Key Responsibilities

• Proactively manage a portfolio of customer accounts to ensure prompt payment of purchased debts.
• Liaise with debtors to confirm invoice validity and agree payment timelines.
• Post transactions and maintain accurate client ledgers.
• Use a range of tools to monitor portfolio risk and performance.
• Provide copy invoices and resolve disputes to facilitate payment.
• Communicate with clients and debtors via email, phone, and post.
• Attend monthly portfolio reviews and team meetings.
• Support colleagues across departments as needed.

Requirements

• Excellent communication and negotiation skills.
• Strong attention to detail and a proactive approach to problem-solving.
• Ability to balance commercial risk with service quality.
• Comfortable working with systems and financial records.
• Previous experience in credit control, finance, or client account management is desirable.

What's on Offer

• A supportive and dynamic team environment
• Ongoing training and development opportunities
• Exposure to a broad client base and varied workload
• Career growth potential within a well-established business
• WFH Monday and Friday, early finish on a Friday

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy