Credit Controller

TVS SCS; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A finance company in Greater London seeks a skilled credit control professional to manage a portfolio of customer accounts. The role requires oversight of debts through diligent follow-ups, timely reporting, and collaboration with various stakeholders to resolve disputes. Candidates should have strong communication and analytical skills, as well as proficiency in Excel. The position offers a hybrid work arrangement, requiring two days in the office each week.

Qualifications

• Experience managing customer accounts, focusing on timely collection.
• Strong communication skills for liaising with customers and internal teams.
• Proficiency in Excel to manage reports and forecasts.

Responsibilities

• Manage a portfolio of 250+ customer accounts actively.
• Prepare and review daily, weekly, monthly aging reports.
• Resolve overdue payments through proactive follow-ups.

Skills

Debtor management

Account reconciliation

Communication

Proactive problem solving

Excel proficiency

Job description

Department: Finance

Location: West Drayton

Reports To: Credit Control Team Supervisor (General Collections)

Hours: Full Time 37.5hours 9am to 5.30pm (1 Hour unpaid lunch)

Hybrid: x 2 days in office x3 days WFH

Key Responsibilities

Debtor Ledger Coverage

• Manage a portfolio of approx. 250+ customer accounts, a mix of low value/high volume and high value accounts, ensuring proactive and timely collection of outstanding debts.
• Prioritise ledger to Prepare and review daily/weekly/monthly aging reports.
• Complete account reconciliations where necessary
• Follow up on overdue invoices by phone, email, or letter.
• Ensure payments are received within agreed credit terms and in line with company policies.
• Maintain accurate records of all customer interactions regarding payments.
• Investigate and escape to internal stake holders to resolve any payments that will not be received by due date.
• Report to line manager and Credit Control Manager any potential bad debts / liquidations /write offs /Accounts to go legal
• Participate proactively professionally in Ledger Reviews and internal/external stakeholder meetings

Cash

• Update daily Expected cash forecast before 10am and follow additional month end cash update
• Investigate and escape to internal stake holders to resolve any payments that will not be received by due date
• Advise line manager & Credit Control Manager of any key fallouts from the expected so the necessary action can be taken
• Review and support COE with obtaining remittance advice

Disputes

• Promptly escape and collaborate with internal stake holders to resolve issues and disputes affecting payments.
• Review own customer queries and follow up with internal stake holders
• Utilise Credit Tracker to maximise prompt dispute resolution
• Proactively escape to line manager / Credit Control Manager any issues you need support with

Additional Duties

• Provide cover for colleagues in their absence as designated by the Team Leader to cover all aspects of collections
• Participate in Ledger Reviews and follow actions and timescales given
• Update any Ledger Review Debtor files promptly and accurately within timescale set
• Update Factoring Debtor file when required (Monthly)
• Utilise all data files to assist with collections/reconciliations
• Assist with Internal and external audits
• Assist with any business / systems developments as and when required
• On going self-development to improve excel, business knowledge and skills
• Ad hoc duties as and when required