Credit Controller

Michael Page (UK); Epsom; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a detail-oriented Credit Controller to join their team in Epsom. In this pivotal role, you will be responsible for managing customer accounts, ensuring timely financial support, and providing tailored solutions to clients facing financial difficulties. Your excellent communication and interpersonal skills will be crucial as you navigate sensitive situations with empathy and professionalism. This role offers an opportunity to work within a supportive environment that values customer care and compliance with regulations. If you're self-motivated and eager to make a positive impact, this could be the perfect fit for you.

Benefits

Private Medical Care

Pension Scheme

Employee Car Scheme

Enhanced MAT & PAT Pay

Qualifications

• Proven experience in customer service or financial services roles.
• Strong understanding of company regulations in financial environments.

Responsibilities

• Manage customer accounts and resolve issues according to company policies.
• Engage with customers to create tailored repayment plans and ensure satisfaction.

Skills

Customer Service

Collections

Financial Services

Communication Skills

Interpersonal Skills

Time Management

Attention to Detail

Self-Motivation

Education

Accountancy Qualification (in progress)

Tools

CRM Systems

Job description

My client based in Epsom is recruiting for a new Credit Controller.

Client Details

My client based in Epsom is recruiting for a new Credit Controller.

Description

• Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
• Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
• Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
• Ensure that all interactions align with the company's commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

Profile

• Proven experience in a customer service, collections or financial services role or as a Credit Controller.
• Strong understanding of company regulations and their application in a financial services environment.
• Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
• Proficiency with relevant software and CRM systems.
• Self-motivated, able to work effectively under your own initiative.
• Flexible attitude towards duties.
• Keen attention to detail.
• May be studying towards an Accountancy qualification.
• Team-oriented, able to work efficiently with other departments within the organisation.
• Strong time management and organisational skills.

Job Offer

Salary: Competitive

• Private Medical Care.
• Pension Scheme.
• Employee Car Scheme.
• Enhanced MAT & PAT Pay.
• Car Scheme.