Credit Controller

Aptia Group; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A financial services organization in the United Kingdom is seeking a Credit Control Specialist to manage outstanding debts and maintain client relationships. This hybrid role includes working from the Chichester office and home, requiring strong communication skills and attention to detail. The ideal candidate will have experience in credit control, proficiency in Microsoft Excel, and ideally a qualification from the Institute of Credit Management. This position is a 6-month contract with opportunities to optimize cash flow.

Qualifications

• Experience in a credit control role, ideally within a financial services or pension administration business.
• Strong verbal and written communication skills.
• Ability to maintain accurate records with attention to detail.
• Proactive in problem-solving and comfortable working in a team.

Responsibilities

• Manage a portfolio of accounts, ensuring timely debt collection.
• Communicate with clients regarding outstanding balances and payment plans.
• Partner with offshore team to reconcile accounts and investigate issues.
• Provide regular reports on outstanding debts to management.

Skills

Credit control experience

Verbal and written communication

Attention to detail

Problem-solving skills

Collaboration

Proficiency in Microsoft Excel

Education

Institute of Credit Management qualification

Tools

Accounting software

Credit control systems

Job description

Role Summary

You will support the Pension Administration business with the timely and efficient management of outstanding debts, optimizing cashflow and maintaining strong relationships with clients.

This is a hybrid position where you will work from Chichester Aptia office, as well as from your home address. Its a 6 months contract role.

Here’s What You’ll Be Doing

• Proactively manage a portfolio of accounts, ensuring overdue debts are chased in a timely and professional manner.
• Communicating with clients and customers regarding outstanding balances, setting up payment plans where necessary, and ensuring a high level of customer service.
• Partner with offshore team in India to reconcile customer accounts and investigate any discrepancies or issues related to outstanding invoices.
• Maintain accurate records of communications and payments, providing regular reports on the status of outstanding debts to senior management.
• Assist in reviewing and setting appropriate credit limits for new and existing clients.
• Support the wider finance team in ensuring cash flow targets are met and helping to optimise working capital.
• Establish efficient and effective processes for the Credit Control team.

Here’s What We’re Looking For

• Experience in a credit control role, ideally within a financial services or pension administration business.
• Strong verbal and written communication skills, with the ability to handle sensitive client conversations professionally.
• Ability to maintain accurate records, with a high level of attention to detail and a proactive approach to problem-solving.
• Comfortable working both independently and collaboratively within a team environment.
• Proficient in using Microsoft Excel, accounting software, and credit control systems.
• Institute of Credit Management full or part-qualification preferred (could be working towards one).
• Familiarity with pension administration and associated financial processes would be an advantage but not essential.

If you are interested in this role and then we’d love to hear from you. Please go ahead and click apply to submit your CV.

Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at [e-mail].