Credit Controller

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire); Chesterfield; On-site; GBP 80,000 - 100,000; Part time

Job summary

A regional business support organization in Chesterfield is seeking a Credit Control Specialist to join their financial operations. The role focuses on collecting outstanding debts and building relationships with customers. Ideal candidates will have experience in credit control, strong communication skills, and the ability to work under pressure. A minimum of 5 GCSEs including English and Maths is required. This part-time role offers a flexible working pattern and a supportive team environment.

Benefits

25 days holiday plus bank holidays

Non-contributory pension scheme

Wellbeing support

Life assurance

Agile working practices

Recognition schemes

Qualifications

• Strong communication skills, both written and verbal.
• Good attention to detail and a methodical approach to work.
• A positive, proactive attitude and a commitment to confidentiality.

Responsibilities

• Contact customers to collect outstanding payments by phone, email, and letter.
• Monitor aged debt reports and recover overdue payments.
• Work with internal teams to resolve payment queries.

Skills

Attention to detail

Strong communication skills

Ability to work under pressure

Methodical approach

Proficiency in Microsoft Outlook and Excel

Experience in credit control

Education

Minimum of 5 GCSEs at grade C or above including English and Maths

Tools

Business Central

Job description

1. WHY THE POST EXISTS

Are you detail-oriented and enjoy working with numbers? Do you strive to keep things organised? Can you build professional relationships with colleagues and customers to ensure timely collection of debts? If so, you could be our next team member.

Cash flow is the lifeblood of any organisation, and that’s where you come in. You’ll be part of our financial operations, making sure income flows in smoothly through timely collection of outstanding debts and ensuring relationships with our valued customers are professional.

You will chase payments, problem-solve and build trust. Key to keeping our finances healthy, supporting our members and making a real impact.

With a part-time schedule (working pattern available over three or four days per week between Monday to Friday, 9am to 5pm) and a close-knit team environment, this is an opportunity to support the Chamber’s ability to invest in services that enhance local businesses and communities.

2. THE KEY AREAS OF RESPONSIBILITY

• Contact customers to collect outstanding payments by phone, email, and letter.
• Monitor aged debt reports and take action to recover overdue payments.
• Work with internal teams and customers to resolve payment queries.
• Accurately post and allocate receipts in the finance system.
• Keep clear records of all credit control activity.
• Help improve our credit control processes.
• Follow financial regulations and internal policies.
• Support the finance team with other administrative tasks.

3. IDEALLY APPLICANTS WILL POSSESS

• Experience in credit control or debt recovery.
• Able to work under pressure and meet tight deadlines.
• Strong communication skills, both written and verbal.
• Good attention to detail and a methodical approach to work.
• Proficiency when using Microsoft (in particular Outlook, Teams and Excel) as well as Finance systems (ideally Business Central).
• An ability to work independently and as part of a team.
• A positive, proactive attitude and a commitment to confidentiality.
• The ability to visit the Chesterfield office for regular interactions with the Finance team and other colleagues for a minimum of two days per week. Flexibility to attend the office more frequently when requested is necessary.
• A minimum of 5 GCSE’s at grade C or above (or equivalent) including English and Maths.

4. WHAT YOU CAN EXPECT IN RETURN

• 25 days holiday plus bank holidays each year (pro rata for part time).
• 8% non-contributory pension scheme.
• Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
• Your Birthday off plus an extra day of leave after 5 and 10 years' service.
• Life assurance (death in service support scheme) for your beneficiaries.
• Dress for the day policy and agile working practices (role dependent).
• 2 CSR days to take per year (volunteering activity).
• Access to tax-free childcare and Bike2Work schemes.
• Special leave for bereavement, compassionate leave & dependent related time off.
• Learning and development opportunities.
• Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
• Recognition and engagement schemes including our Our Stars.
• Tax free 45p per business mile for cars (up to 10,000 miles per year).

5. HOW TO APPLY

If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.

Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.

The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).

6. COMPANY STATEMENT

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform [e-mail] of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants. For information about how we process your data please visit our website.