Credit Control Supervisor

Adele Carr; Chester; On-site; GBP 27,000 - 32,000; Full time

Job summary

A well-established business in Chester seeks a Credit Control Team Leader to oversee cash collection and lead a team of Credit Controllers. Candidates should have at least 3 years of credit control experience and supervisory experience. Excellent Excel skills and strong communication abilities are essential. This office-based role offers a salary of up to £32,000, along with a supportive benefits package.

Benefits

Excellent benefits package

Opportunity to develop leadership skills

Supportive team environment

Qualifications

• Minimum 3 years' credit control experience, ideally in a similar environment.
• Minimum 3 years' experience supervising or leading a team.
• Strong Excel skills (intermediate/advanced).
• Excellent organisational, communication, and negotiation skills.

Responsibilities

• Leading a team of Credit Controllers, monitoring performance.
• Conducting regular 1-2-1s and coaching sessions.
• Monitoring KPIs to ensure targets are met.
• Assisting with credit checks and account monitoring.
• Supporting the Credit Control Manager with process improvements.

Skills

Credit control experience

Team leadership

Excel (intermediate/advanced)

Organisational skills

Communication skills

Negotiation skills

Education

CICM qualification

Job description

Overview

Credit Control Team Leader – Location: Chester (Office-Based, 5 days/week)

Salary: Up to £32,000 + Great Benefits

We're working with a well-established business in Chester to recruit a Credit Control Team Leader to join their busy Finance team. This is an exciting opportunity for someone with credit control experience who is ready to take the next step into a leadership role, managing a small team and making a real impact on business performance.

The Role

As Credit Control Team Leader, you'll support the Credit Control Manager by overseeing cash collection, minimising overdue debt, and ensuring processes are followed across the team. You'll provide coaching, development, and guidance to team members, while promoting a positive and professional team environment. This is a hands-on role with real responsibility for maintaining strong relationships with internal teams and customers.

Key Responsibilities

• Leading a team of Credit Controllers, monitoring performance and providing support where needed.
• Conducting regular 1-2-1s and coaching sessions to develop team skills.
• Monitoring KPIs to ensure targets are met, including cash allocation, dispute resolution, and unpaid balances.
• Assisting with credit checks, approvals, and account monitoring.
• Supporting the Credit Control Manager with process improvements and departmental projects.
• Covering team responsibilities as needed to ensure smooth operations.
• Building strong, professional relationships with customers and internal colleagues.

About You

• Minimum 3 years' credit control experience, ideally in a similar environment.
• Minimum 3 years' experience supervising or leading a team.
• Strong Excel skills (intermediate/advanced).
• CICM qualification is desirable.
• Excellent organisational, communication, and negotiation skills.
• Highly motivated, adaptable, and able to maintain a positive team atmosphere.
• Comfortable working in an office-based environment 5 days per week.

Why Apply?

• Salary up to £32,000 per year
• Excellent benefits package
• Office-based role in Chester with a supportive and friendly team
• Opportunity to develop your leadership skills and shape a team in a growing business

If you're ready to take the next step in your career and lead a motivated Credit Control team, we'd love to hear from you. Apply today