Credit Control Advisor

IRIS Software Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in the UK is seeking a Credit Control Advisor to oversee customer accounts within a dynamic team. This role involves managing outstanding invoices, resolving disputes, and ensuring timely payments while fostering strong relationships with clients. The position offers opportunities for personal development, a supportive team atmosphere, and clear responsibilities within a fast-paced financial environment.

Benefits

Development opportunities

Team support and collaboration

Stable work environment

Qualifications

• Solid experience in a high-volume, low-value Credit Control environment.
• Able to manage multiple priorities to tight deadlines.
• Confidence in conversations about payments.

Responsibilities

• Manage outstanding invoices and detailed debtor notes.
• Resolve disputes and agree on resolutions with customers.
• Prepare accounts for escalation or legal action.

Skills

Credit Control experience

Strong Excel skills (VLOOKUPs, Pivot Tables)

Professional communication skills

Analytical approach

Attention to detail

Proactive mindset

Teamwork

Job description

Overview

We’re hiring a Credit Control Advisor to join our established Credit Control team and take ownership of customer accounts in a high-volume environment.

This role is suited to someone with hands-on Credit Control experience who is confident managing outstanding invoices, resolving disputes, and working closely with customers and internal teams to keep accounts accurate and up to date.

You’ll manage your own ledger, have clear responsibility for your workload, and play a visible role in supporting cash flow and customer relationships. The environment is fast-paced but well supported, with clear processes, strong teamwork, and opportunities to develop your career within Finance or other parts of the business.

Why This Role Matters

Credit Control is central to the success of the business.

In this role, you’ll:

• Keep customer accounts accurate and up to date
• Help ensure invoices are paid on time
• Resolve issues before they escalate
• Support healthy cash flow across the organisation
• Build trust with customers and internal stakeholders

Your work directly impacts financial performance and customer relationships.

About the Team You\'ll Join

You’ll join a Credit Control team of around 12 Advisors and Senior Advisors. The team works collaboratively, supports one another, and shares knowledge to deliver consistent results. There’s a strong focus on teamwork, development, and doing the job properly.

What You\'ll Be Doing

You’ll be responsible for managing your own workload and ledger, including:

• Managing outstanding invoices and keeping detailed, accurate debtor notes
• Handling disputed accounts and agreeing resolutions with customers
• Preparing accounts for escalation or legal action when required
• Supporting and mentoring junior team members
• Providing clear updates on debtors for weekly stakeholder calls
• Monitoring large or overdue balances to protect cash flow
• Producing credit notes when requested
• Working closely with Sales Order Processing to ensure customer details are correct
• Maintaining performance in line with agreed SLAs
• Building strong working relationships internally and externally
• Identifying ways to improve processes and ways of working
• Supporting ad-hoc analysis and wider team projects

What We\'re Looking For

This role is well-suited to someone who has:

• Solid experience working in Credit Control
• Background in a high-volume, low-value environment
• Strong Excel skills, including VLOOKUPs and Pivot Tables
• Clear, confident and professional communication skills
• The ability to manage conversations around payment and resolution
• A well-organised, analytical approach with strong attention to detail
• Confidence managing multiple priorities to tight deadlines
• A proactive mindset and a strong team ethic

What You’ll Gain

• A stable role with clear responsibility and ownership
• Exposure to Finance and Sales stakeholders across the business
• Opportunities to develop and progress into other business areas
• A supportive team environment with shared knowledge and support
• Ongoing learning and development opportunities

Our Application Process

We like to keep things simple, transparent, and fair:

1. Apply online
   Just upload your CV and tell us why you’re interested in the role.
2. Initial Interview (plus Online Assessments)
   • A chat with our Talent team.
   • Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire).
3. Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach.

If you’re an experienced Credit Control professional looking for a role with clear ownership, strong teamwork, and genuine progression opportunities, we’d welcome your application.