Credit Control Administrator

Vital Energi; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading renewable energy provider in the UK is seeking a Billing Administrator to manage daily cash receipts, reconcile transactions and handle client queries. The ideal candidate has previous experience in credit control, possesses strong customer service skills, and is proficient in Microsoft Excel. This role offers a competitive salary, company pension scheme, and generous holiday allowances.

Benefits

Competitive salary

Contributory company pension scheme

Death-in-service insurance

EAP scheme

25 days holiday plus 8 bank holidays

Free onsite gym

Qualifications

• Previous experience in credit control or financial administration.
• Experience in billing and revenue collection is desirable.
• Must pass a financial credit check.

Responsibilities

• Post daily cash receipts.
• Reconcile daily banking transactions.
• Process remittance advices daily.
• Handle client and customer queries.

Skills

Customer service skills

Communication skills

Teamwork

GDPR knowledge

Microsoft Excel

Microsoft Word

Education

GCSE in Maths and English

Job description

Reporting to the Billing Team Leader you will be responsible for:

Responsibilities

• Posting of daily cash receipts
• Reconciliation of daily banking transactions and company receipts
• Processing of remittance advices on a daily basis
• Daily allocation reporting per client contract
• Updating the company credit management system accurately
• Processing refund requests in line with company policy
• Creating, monitoring and issuing Direct Debits including payment plans, confirmation letters and failure letters
• Processing of Direct Debit payment files for bank submission
• Ensuring that contract specific procedures are followed which include:
  • Site Revenue Reconciliations report
  • Reminder procedures for overdue bills
  • Revenue payments to clients
  • Client remittance submission
  • Preparing monthly reports for internal and external stakeholders
• Dealing with client and customer queries via various communication channels which include the company online ticketing system, telephone and email
• Ad Hoc administration duties as and when required

Qualifications

• Previous experience working within a credit control/financial administration role
• Experience within a billing and revenue collection role (Desirable)
• Knowledge and understanding of GDPR regulations in relation to processing of sensitive personal information
• GCSE (Grades A-C/5 above) in Maths and English
• Strong customer focus with excellent customer service skills including confidentiality, tact and diplomacy
• The ability to communicate clearly and concisely at all levels using various methods of communication
• Work effectively as part of a team and help build relationships within it to achieve team goals
• Excellent working knowledge of Microsoft Excel and Word
• Must satisfactorily pass CRB check (financial credit check)

Company Overview

Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award.

Package

• Competitive Salary (dependent upon experience)
• Contributory Company Pension Scheme
• Non-contributory death-in-service insurance
• EAP scheme
• 25 Days Holiday plus 8 days bank Holiday increasing in line with service
• Free Onsite gym