Credibility Officer x2

Plymouth University; Plymouth; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading educational institution in Plymouth is seeking individuals to join their Credibility Support team, focusing on assessing international applicant suitability for CAS. Candidates must have strong analytical skills, effective communication abilities, and an advanced knowledge of Microsoft 365. The role allows for some remote work but requires on-site presence. Competitive benefits are provided, including generous leave and pension schemes.

Benefits

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Qualifications

• Strong analytical capabilities and organizational skills.
• Excellent communication and customer service skills.
• Advanced working knowledge of Microsoft 365 packages.

Responsibilities

• Assisting with assessing international applicant suitability for CAS.
• Maintaining relationships with various university teams.
• Providing excellent customer service to applicants and agents.

Skills

Analytical skills

Effective communication

Attention to detail

Customer service experience

Knowledge of Microsoft 365

Job description

About the role

This is an exciting opportunity to join our Credibility Support team responsible for assessing international applicant suitability for a Confirmation of Acceptance for Studies (CAS). The team develops and maintains very close cross-departmental working relationships with the Student Recruitment and Admissions, Student Immigration, and Plymouth Global teams, to support the University’s international student recruitment objectives and help maintain its status as Student Visa Sponsor with the UK Home Office.

The Credibility Officers report to the Senior Credibility Officer, who manages the team on a day-to-day basis.

For these roles, you will need to be on site 2 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.

Please see position details below :

Position 1 : This is a full-time position working 37 hours per week on a permanent basis.

Position 2 : This is a full-time position working 37 hours per week on a fixed-term basis until 23 December 2026 to cover a period of Maternity Leave.

For an informal discussion to find out more about the role then please contact Zoe Dix : by email at

What we’re looking for

You will be analytical and be capable of prioritising and organising workloads effectively. As an effective communicator, with strong attention to detail, you will provide an excellent customer service experience to applicants, agents, and other key partners. It is essential that you will have an advanced working knowledge of Microsoft 365 packages and the ability to remain calm under pressure. Experience of working with international students in an administrative, support or admissions role would be desirable but not essential.

For more information about the job and the person specification, please refer to the job description.

The post will be located on the University’s main campus.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Anticipated Interview Date(s) : Week commencing Monday 8 December 2025

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

When joining us, you will receive :

• Generous annual leave : 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed .

Additional Information

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our .